Question Product not received?

[TommyTran732]

Hi, I have ordered the addon but I have not received the product. The transaction ID is 3X2116114U404144P. I hope you could help me.

Thank you,
Thien

 

[Fillip H.]

This is the email we received from PayPal:

Dear DragonByte Technologies Ltd ,

<Name> paid for their item using PayPal. This payment is under review.

The Payment Review may take up to 24 hours. When we've completed the review, we'll either clear or cancel the payment. If the payment clears: You may proceed to process the order. To know if your item is covered, check the 'Seller Protection' section of the 'Transaction Details' page and ensure that it states 'Eligible'.

You shouldn't provide the item or service purchased until we let you know that the payment has cleared. We'll send you an email when the funds are released.

 

[TommyTran732]

This is the email we received from PayPal:

Urh, that sucks. After 24 hours, will it automatically be added or should I contact you again?

 

[Fillip H.]

If the payment clears then it will automatically be added

 

[DragonByte Technologies]

Hello @ethereal739,

We hope your ticket regarding DragonByte Shop has been addressed to your satisfaction. This ticket has now been scheduled to be closed.

If your ticket has not been resolved, you can reply to this thread at any point in the next 7 days in order to reopen the ticket, afterwards this thread will be closed.

Please do not reply to this thread if your ticket has been resolved.

Thank you.


- DragonByte Technologies, Ltd.

 

[DragonByte Technologies]

Hello @ethereal739,

As we have not heard back from you, your ticket regarding DragonByte Shop has now been closed.

If your ticket has not been resolved, please feel free to start a new support ticket and link back to this ticket.

If you have time, please leave a review on XenForo.com's Resource Manager.

Thank you.


- DragonByte Technologies, Ltd.