Hi there,
Your site is actually listed on our piracy tracker as having an illegal version of vBShout - we checked manually and there are indeed unlicensed Pro files for these products on your server.
For obvious reasons we are unable to support people using illegal versions of our software, please purchase licenses for these products to use them legally.
Lastly, I would like to request that you do not badger the support staff via PM for assistance with your issue when you do not have enough respect for our work to purchase a licence or use our feature-rich and free Lite versions.
Regards,
Fillip