Duplicate Block access to the ticket to all users except the author.

[Pacifiquateure]

Hello,

You can view any ticket via What's New. For user privacy, wouldn't it be better to block access? If, for example, user X creates a ticket, it would be preferable if only user X could have access to his ticket. It is all the better if it communicates sensitive information.

 

[DragonByte Technologies]

Hello @Pacifiquateure,

Thank you for your suggestion for DragonByte eCommerce: Tickets. Your request will be reviewed by a member of our team shortly.

Unless there are any problems preventing these features from being added to the product, this thread will not receive another reply until it is time to review logged feature requests for implementation.

We appreciate you taking the time to help us improve our products!


- DragonByte Tech Staff

 

[Fillip H.]

This is already a feature. Since tickets are just threads, you should use node permissions to achieve this functionality. Set "View threads by others" to No for Registered and Unregistered user groups, and Yes for your staff user groups.