Implemented Automatic answers without cron

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Tealk

Tealk

Customer
Hello,

it would be nice if you would have the automatic answers also if you set the post manually to e.g. Answered.
This would give you a better overview of the tickets that really need attention.

This could be achieved by a Thread criteria "status changes to".
 
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Hello @Tealk,

Thank you for your suggestion for DragonByte eCommerce: Tickets. Your request will be reviewed by a member of our team shortly.

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- DragonByte Tech Staff
 
Can you clarify why this can't be achieved with a cron? If you can elaborate on your use case that might help me understand :)
 
If you know that the ticket is solved and you want to close it then you have to wait 7 days or write the automatic answer manually.
 
I've reworked the internals of the Ticket system to allow for this, and v1.1.0 is in testing @ this site.

I'll test it out on this thread :D

EDIT: Seems to work, based on the below post :p Have to wait for a few auto-closed tickets before I can say this is working, though!
 
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