Bug a member can not download

[Zoul]

Hello there

for now I have only one member (I have no other returns) that can not download

message:
"You cannot download this file as you have downloaded the maximum amount of files you can for today."

I tried everything:

cleaning caches (forum, optimizes download)
I changed the person of group
I have verified all the settings 10 times

=> Another person with the same adjustment arrives
=> When I moves the account to another group, still the same message

I feel that the bug is related only to the person

(id 17)

ps: I'm not sure that cleaning vbdownload cache works because I have two three avatars that bug and impossible to change.

Have you any idea?

TY

 

[Fillip H.]

This means the user is a member of at least one usergroup that has the download limit set to a number higher than 1.

 

[Zoul]

Unfortunately not Fillip H.
All groups or it is a 0 therefore unlimited.
And that makes it 30 days to the message every day, and she can no longer download.

I have another member who has the same problem.

 

[Fillip H.]

Could you please create and PM me with a temporary FTP and AdminCP account? I will also need the account details of an affected account that is receiving the message right now.

For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it

 

[Zoul]

Edit:

I think I misinterpreted the principle of download ...

http://www.dragonbyte-tech.com/f80/total-download-members-group-16250/#post84597