Bug Donations are not confirmed automatically

[Lucianin]

Hello.
First, thank you for this excellent plugin.
But I have problems with the latest update: since that day, donations are not confirmed automatically. Each of the donations made in Paypal, I must confirm them manually, which makes the work of this plugin tedious.
Some help?
I saw that below there is another user with the same problem.

 

[Fillip H.]

Hi there, sorry for the delay.

Is your site behind some kind of firewall or other protection like CloudFlare?

 

[Lucianin]

Hi there, sorry for the delay.

Is your site behind some kind of firewall or other protection like CloudFlare?

Hello. We use plesk and the firewall is activated.

 

[Fillip H.]

You may need to allow PayPal's IP addresses to access your server. See this article: https://www.paypal.com/us/cshelp/article/what-are-the-ip-addresses-for-paypal-servers-ts1056

Before you do that, are there any entries in the Payment Profile Log (admin.php?logs/payment-provider/) that match the donations you're receiving?

If not, the firewall would indeed appear to be the culprit.

 

[Lucianin]

Antes de hacer eso, ¿hay alguna entrada en el registro del perfil de pago (admin.php? ¿registros/proveedor de pagos/) que coinciden con las donaciones que está recibiendo?

 

[Fillip H.]

This is an issue with your server, please contact your host for assistance.

 

[Lucianin]

I will contact them.

 

[DragonByte Technologies]

Hello @Lucianin,

We hope your ticket regarding DragonByte Donate has been addressed to your satisfaction. This ticket has now been scheduled to be closed.

If your ticket has not been resolved, you can reply to this thread at any point in the next 7 days in order to reopen the ticket, afterwards this thread will be closed.

Please do not reply to this thread if your ticket has been resolved.

Thank you.


- DragonByte Technologies, Ltd.

 

[DragonByte Technologies]

Hello @Lucianin,

As we have not heard back from you, your ticket regarding DragonByte Donate has now been closed.

If your ticket has not been resolved, please feel free to start a new support ticket and link back to this ticket.

If you have time, please leave a review on XenForo.com's Resource Manager.

Thank you.


- DragonByte Technologies, Ltd.