Question automated actions example

[Tealk]

Hello

how can I implement the following example?

By using the automated actions (described below), you can set up a system where a ticket is queued to be closed after 7 days if it's "Answered", then close the thread & the ticket after 7 more days. Another automated action can be defined to let the thread starter "revive" the ticket if they reply within that first 7-day grace period.

and what does the first/second number in the moderator bar mean?

 

[Tealk]

how can I implement the following example?

to clarify the question a little more precisely: how can I set these "7 more days"? Because I only see a selection for 7 days after the last answer.

 

[Fillip H.]

Because I only see a selection for 7 days after the last answer.

That is the way to do it.

Here's the 3 actions we use:

1)


2)


3)

 

[Fillip H.]

and what does the first/second number in the moderator bar mean?

Assigned to you / Total open tickets

 

[Tealk]

That is the way to do it.

Why are 2 and 3 not executed simultaneously? Because both checks whether an answer was created 7 days ago?

I just rebuilt this, thanks for the manual.

Currently close (XF function) the contributions only if I look at this again.

 

[Fillip H.]

Because of the execution order.

#3 is executed first because it has a lower execution order, and you would then have a bot user reply to the thread with a custom message notifying the user their ticket is being closed.

 

[Tealk]

#3 is executed first because it has a lower execution order

Ah well I missed that

automated actions are also executed when you open the thread?
When I execute the cron "DragonByte eCommerce (Tickets): Execute thread actions" the actions will not be executed.

 

[Fillip H.]

Yeah, actions are executed when viewing the thread, when starting the thread, or when replying to the thread.

 

[Tealk]

so do i have to click each post once after 7 and 14 days to run the automated actions?

 

[Tealk]

Ok now every 20 minutes about one post will be closed.
Only what I changed to my previous setting was the "Thread is open".

Thanks for the explanation and help

 

[DragonByte Technologies]

Hello @Tealk,

We hope your ticket regarding DragonByte eCommerce: Tickets has been addressed to your satisfaction. This ticket has now been scheduled to be closed.

If your ticket has not been resolved, you can reply to this thread at any point in the next 7 days in order to reopen the ticket, afterwards this thread will be closed.

Please do not reply to this thread if your ticket has been resolved.

Thank you.


- DragonByte Technologies, Ltd.

 

[DragonByte Technologies]

Hello @Tealk,

As we have not heard back from you, your ticket regarding DragonByte eCommerce: Tickets has now been closed.

If your ticket has not been resolved, please feel free to start a new support ticket and link back to this ticket.

If you have time, please leave a review on XenForo.com's Resource Manager.

Thank you.


- DragonByte Technologies, Ltd.