Bug vBShout not loading on mobile

[edgegamers]

Stuck on Loading... when viewed through a mobile device.

Able to be viewed fine on a desktop.

 

[Fillip H.]

This is because your forum URL is set to www and you are browsing using non-www. You need to add this block to your .htaccess file

RewriteEngine On

# Force www:
RewriteCond %{HTTP_HOST} !^$
RewriteCond %{HTTP_HOST} !^www\. [NC]
RewriteCond %{HTTPS}s ^on(s)|
RewriteRule ^ http%1://www.%{HTTP_HOST}%{REQUEST_URI} [R=301,L]

 

[edgegamers]

Hello,

We tried your suggestion, but it is still stuck on loading...

Thanks!

 

[Fillip H.]

The suggestion has not been implemented properly on your website. If I visit https://edge-gamers.com/forums/ I should be redirected to https://www.edge-gamers.com/forums/ but I am not.

Until you fix this, the issue will continue to occur.

 

[edgegamers]

Ok my apologies, I removed the .htaccess file after I tested it on mobile.

I've put it back and it is now redirecting from https://edge-gamers.com/forums to https://www.edge-gamers.com/forums

 

[Fillip H.]

The shoutbox is now working correctly for me

 

[DragonByte Technologies]

Hello @edgegamers,

We hope your ticket regarding vBShout has been addressed to your satisfaction. This ticket has now been closed.

If your ticket has not been resolved, you can reply to this thread at any point in the next 7 days in order to reopen the ticket, afterwards this thread will be closed.

Please do not reply to this thread if your ticket has been resolved.

Thank you.


- DragonByte Technologies, Ltd.