Question vBSecurity password reset timing

[Fillip H.]

No, I don't.

 

[Fillip H.]

I'll Grant access tomorrow morning 9am Brussels time, can you be at disposal then please?

I will not be available until approx. 4 PM UK time.

 

[9livesdragon]

Is there a coworker who can help us out then?

 

[Fillip H.]

Unfortunately not, sorry.

 

[9livesdragon]

Hi, clicking on 403 Forbidden seems to return an invalid action. Please provide advice on how to proceed!

 

[9livesdragon]

If there's someone else to help, us out, that'd be great! We're 24h after go live & receive thousands of mails on why they didn't get a mail with the new password...

 

[9livesdragon]

Apparently some users also got the translated mail, some the English (default) mail. How did this happen?

 

[9livesdragon]

Also, we get a mail that IP 81.83.34.24 has been blocked for a user, however, I cannot find it in the Banned IP Addresses field. What do I do?

 

[9livesdragon]

As our office closes in 1h, can we get an urgent priority on this please?
Do you have admincp access? Or can you tell me how to proceed?

 

[9livesdragon]

any news?

 

[9livesdragon]

I'm staying until this topic has been solved. We need a solution today, so the faster we can go the better. Please let us know where we can help.

 

[9livesdragon]

I already put your IP in whitelist list, then I got the mail with the link 403 Forbidden -> is that the reason you cannot login in admincp? Or do you have access in the meantime?

 

[Fillip H.]

Posting 6 posts in a row does not get you help any quicker

Being a small development team, we do not have enterprise SLAs and 24/7 support departments, so we cannot assist you exclusively on your own schedule.

Not only that, but you have still failed to disable the IP verification in vBSecurity, so I still cannot access the AdminCP. Since this is so urgent, you need to disable the security measurements that prevent me from assisting you.

 

[9livesdragon]

So I should delete the IP whitelisting? Or what do I do?

 

[9livesdragon]

If you call me on +32(0)473965730, this will go alot faster. We have national TV station waiting for our answers, as well as legel breathing down my neck.
I'll accept the charges, no worries!

 

[9livesdragon]

I deleted the Whitelisted IP Addresses , is that enough?

 

[9livesdragon]

Is there a way wa can reset the password reset ourselves? Starting from 258000 up to 295093? Instead of resetting them all?
Or do you have a solution - if you can access the admincp?

 

[9livesdragon]

Can you deliver me a cost/fee for immediate assistance when needed?
If we were to have future critical erros, we can call/mail someone who will be immediately available for assistance?

Many thanks!

 

[Fillip H.]

You need to go to Usergroups -> Administrator Permissions -> hoofko -> vBSecurity IP Address Check Exempt: Yes -> Save.

We do not offer phone or email support.

 

[9livesdragon]

Done! Can you login? And reply me on the other matters?