Question Support Ticket Setup

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Website
http://www.truckers-haven.com/
Product version
2.2.4
Forum version
vBulletin 4.2.x
#1
Hello,

Just wondering here.  I have been toying around with this mod and comparing it to your support setup since you use this as a support system. I noticed you have a bar that says "Click here to submit new support ticket' and when I click it and click "Go advanced" it shows the overview info and stuff as well as a new link on left that says "New Support Ticket" under a Header that says ""Support Tickets" with the fields to fill out on the right hand side. How could I implement that into my site as it seems to be very effective and would like to have that option available? Is this a Pro feature or do I have to do some type of coding for that? I really like that.

Thanks much in advance.

Ron
 
Last edited by a moderator:

Belazor

Staff member
Owner
Developer
Customer
#3
ooops Wrong Forum. I am sorry. Should be in the vbForms forum area. Don't know why it went here. Sorry.
Threads get put in this forum if you don't select the product in the list (or you typed the product name rather than selected it from the box), it's no big :)

Anyway, this system is highly bespoke since it integrates with our vBeCommerce product, though we can certainly look into making it a part of the official vBForms product :)
 
#4
Ok. I could have sworn I selected the vbforms in the dropdown. , guess I didn't LOL.

Anyways sounds great. I didn't see a vBeCommerce mod that you guys created other then the vbShop. Hmm will have to look into that.

Thanks for your prompt reply and info ;)
 

Belazor

Staff member
Owner
Developer
Customer
#5
Hello WhiteKnight,

This ticket has now been closed with the status Answered.

We hope your issue or question has been addressed to your satisfaction. If not, please feel free to re-open it by clicking this link.

If you have any further issues or questions, please feel free to start a new support ticket via the button at the top of every page.

Thank you!
 
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DragonByte vBForms

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DragonByte Technologies
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