suggestion: buying add-ons from your store is a little confusing

21515

New member
#1
its confusing to purchase add-ons from your store, for example:

i want to purchase DragonByte Easy Registration

so i click on DragonByte Easy Registration
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which takes me to here:
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then i click on purchase add-ons
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which is fine so far,

then it take me to the same page, i was expecting it to take me to the checkout page
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i thought it it didn't work because it took me to the same page , so i tried to buy again 2 times
then i finally saw the "cart" icon so i click on the cart icon -> checkout

then check out
oops there is 3 add-ons because of mistake
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then this part is the most confusing because i don't know how to download add-ons,
there is no link to download add-ons
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if i click on order it takes me order information but no link to download add-on
if i click on manage it takes me to some address information which in dont understand address for where? but still no link to download add-on which i just purchase
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i was confused, i had to click many areas but no download link, then eventually i realized you have to click on "Your licenses"
to download the add-on which i just purchase

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so when i click on "Your licenses", i still can't download my add-ons, there is no link
when i click on download it says "Required license information is missing. Please edit the license and fill out the required information before downloading."
buy it doesn't give me a link to put my license information

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if i click on license , there is still no where to enter licence
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after searching forum and looking for 20 minutes, i finally found how to enter license
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then i can finally download my add-ons,


very confusing






i have 2 suggestions:



1. after i add to cart the add-on, i should get a pop-up that says:
go to checkout or continue shopping
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2. after completed checkout, add link for enter license where visible to customers,
customers like to buy add-on and download fast because they are excited,
but i cannot find the link so i was very sad and cried
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same in this area, needs to be improved
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even here would be good area
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some ideas!!

because it took me 30 minutes to find how to download add-ons after purchasing, this is second time it happen, i always forget how to enter license

also there is no way to remove free add-on i purchase by mistake

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