Bug Orders not showing up

[abhean]

Had a customer order from the store this morning. Nothing is showing on the forum (within the store). The only way I found that the order was made was an email that was sent to me from the application (see below). And the payment was accepted, but nothing showed up within the forums.

Not sure how to check where this failure occurred. We are using the 4.0.0 RC

 

[abhean]

Rebuilt the caches for the store. I can now see the order. However, I did not get any type of notification that the order had arrived. Might that be due to the caches?

 

[Fillip H.]

Rebuilt the caches for the store. I can now see the order. However, I did not get any type of notification that the order had arrived. Might that be due to the caches?

What caches did you rebuild? Are you using a cache system in config.php?

 

[abhean]

SImply rebuilt Caches in the admin tools for your product. Don't remember if I did those for this product after the last update, but as I said I could see the order after that. But if I remember correctly the orders typically send me an alert when an item is ordered which did not happen, if it had not been for the generated email I would have missed the order.

Also I have it set to create a post entry after the order. That did not generate.

 

[Fillip H.]

Are you using a cache system in config.php?

 

[abhean]

Normal src\config.php is only base. Just the connection to the DB. Is there another config file I should look at?

 

[Fillip H.]

In that case, I would recommend observing your payment processor's logs and watch for another payment, then run the rebuild caches one by one until the order shows up. Let me know which rebuild solved it.

As it stands, unfortunately I have no starting point to even begin to diagnose this as you are the first person in the history of this add-on to experience this issue.

 

[abhean]

Yea thats what I was worried about. DOnt have any error msgs or anything like that. No problem thank you for your time.

 

[DragonByte Technologies]

Hello @abhean,

We hope your ticket regarding DragonByte eCommerce has been addressed to your satisfaction. This ticket has now been scheduled to be closed.

If your ticket has not been resolved, you can reply to this thread at any point in the next 7 days in order to reopen the ticket, afterwards this thread will be closed.

Please do not reply to this thread if your ticket has been resolved.

Thank you.


- DragonByte Technologies, Ltd.

 

[DragonByte Technologies]

Hello @abhean,

As we have not heard back from you, your ticket regarding DragonByte eCommerce has now been closed.

If your ticket has not been resolved, please feel free to start a new support ticket and link back to this ticket.

If you have time, please leave a review on XenForo.com's Resource Manager.

Thank you.


- DragonByte Technologies, Ltd.