Question Hash tag stopped working on upgrade

[rtiindia]

The hash tag has stopped working after upgrading to new version. Kindly let me know how do I correct it Mention is working file

 

[Fillip H.]

Hi there,

Are you able to give me any more information than that? What hash tags specifically? Can you check the per-forum settings in the Forum Manager under DBTech - User Tagging? Can you check the global disable options?

Any other information would be greatly appreciated, as it's very difficult to diagnose a problem with no other information.

Thanks!

 

[rtiindia]

Actually no hash tags are working now #test #testing everything I have tried. Just before the version upgrade, they worked fine.

Per-forum is enabled in all the forums

The mod is enabled globally, rest of the function as mention and tags are working ok.

Also I just upgraded to the latest version also.

I don't have any other information other than this. If you ask me specific question, I may be able to answer that.

 

[Fillip H.]

Could you please create and PM me with a temporary FTP and AdminCP account?

For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it

 

[Fillip H.]

Update: This should now be resolved @ your site, thanks

 

[DragonByte Technologies]

Hello rtiindia,

This ticket has now been closed with the status Answered.

We hope your issue or question has been addressed to your satisfaction. If not, please feel free to re-open it by clicking this link.

If you have any further issues or questions, please feel free to start a new support ticket via the button at the top of every page.

Thank you!