Add-on DragonByte eCommerce: Tickets 1.1.0 [XenForo]

DragonByte eCommerce: Tickets
DragonByte eCommerce: Tickets is the perfect companion to DragonByte eCommerce, allowing you to easily deal with any support query your users might have.

Fully integrated with XenForo 2.1 and DragonByte eCommerce, Tickets uses forums to house your support tickets, giving you the stability of the XenForo core along with the rich information from DragonByte eCommerce.

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DragonByte Technologies

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A new update is available for DragonByte eCommerce: Tickets by DragonByte Technologies.


DragonByte eCommerce: Tickets 1.1.0

Update highlights

This version massively reworks the way support ticket actions are executed. Previously, they would only execute when viewing the ticket, or when the ticket was replied to, or via a cron job. Actions are now executed whenever the ticket is updated, as well as via a cron job.

This, combined with the new ticket criteria for when a ticket's status is being updated, means it's possible to immediately close fully solved tickets and still have features like auto-responders work, without needing to wait for the cron to run.


Complete Change Log

Feature: Ticket actions are now matched / executed whenever the ticket is saved (such as changing the status or reassigning the user)
Feature: New action criteria have been added for ticket modification dates
Change: Ticket criteria have moved into their own tab in the Edit Actions interface


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DragonByte eCommerce XenForo 2.1.x XenForo 2.2.x
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DragonByte Technologies
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