Use your super admin account to grant yourself the appropriate admin permission.
For the future, could you please be more careful with where you post your threads? Product suggestion threads go in the "Suggestions" forum. Support tickets go in the "Support" forum.
It won't always be possible for me to catch tickets posted in the wrong section, leading them to go unanswered.
It's under User groups -> Administrator permissions. The "Can admin Thanks" permission is needed.
A similar permission exists for that add-on.
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