Bug APTL does not install (XML product fails)

[chrissnell]

Hi,

I tried to install this product multiple times, carefully following the instructions. scp'ed the upload/ files to my VB directory as indicated, checked to ensure permissions were correct, then attempted to add the product via the XML installer. The server would churn and eventually return a 5xx error. I noticed that mysqld was consuming lots of CPU during this time so presumably some big DB operaiton was going.

Eventually, I did get it to install but many things didn't seem to work. Settings didn't take effect and the buttons weren't showing up as I'd expect them to. The buttons that did show up weren't working properly and just linked to non-working javascript:// links. I really don't like this product and I decided to uninstall. I was able to disable the product but unfortunately, when I attempt to uninstall, I get the same 5xx error and mysqld churn.

How can I uninstall APTL manually?

I recall your portal telling me that no refunds are given after downloading the product but I hope you will reconsider. I bought this product because I really love the "thanks" and "like" features from cumminsforum.com and I noticed that they're running a few of your products. I figured that they were using APTL. However, that appears not to be the case.

Chris Snell

 

[Fillip H.]

Could you please create and PM me with a temporary FTP and AdminCP account?

For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it

 

[DragonByte Technologies]

Hello chrissnell,

This ticket has now been closed with the status No Response.

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