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  1. H

    Question Resetting the Bank

    How do I empty the bank for all users? I want to reset and start from 0 for everyone. What table do I truncate?
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    Question Shop Query

    Can you tell me what this query is doing? All of a sudden it's running non-stop and causing the forum to slow down. SELECT xf_dbtech_shop_item., xf_user_User_1., xf_permission_cache_content_Permissions_2.*
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    Question Sudden New Error in Error Log

    This error started appearing in Xenforo's error log this evening. No changes were made to the server's configuration. ErrorException: [E_NOTICE] Trying to get property 'message' of non-object src/addons/DBTech/Credits/XF/Entity/Thread.php:222 Generated by: Unknown account Apr 9...
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    Question Adding an item to the shop

    When users add an item to the shop they get a message that says their item is waiting for approval. But there are no items in the moderator queue. I don't see any setting that requires approval for items. I have to rebuild permissions for the item to become visible. How is this supposed to work?
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    Question Transactions disappear from transaction and purchase log

    Transactions disappear from the transaction log and purchase log, then the item disappears from the purchasers inventory. This user purchased an item from the shop. Here is her transaction for the purchase made last night: It doesn't show up in her transaction log: The item briefly...
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    Question User title changes not working

    In Xenforo permissions registered users are not allowed to edit their user titles. But when a registered user purchases or gifts a user title change there is no effect on the user title. What permissions need to be set in order for purchased user title changes to take effect?
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    Question Stealing is like a DOS attack

    I went live with the shop addon and enabled the steal function. Some users created a bot that when it found someone with a high amount of credits it kept stealing from them in rapid fashion until all of their credits were gone. The result of this was a DOS like attack on the server that kept...
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    Question Long running query

    I'm testing this on our staging site. There are 300,000 users, 68M posts and 4M threads. This is the query: # Time: 210227 15:51:32 # User@Host: root[root] @ localhost [] # Thread_id: 167311 Schema: newlsa QC_hit: No # Query_time: 4411.449023 Lock_time: 0.000070 Rows_sent: 25...
  9. H

    Global Branding Free

    I tried to post a ticket but kept getting an "invalid id" error message. I have a global branding free license for vbulletin. Will it transfer to Xenforo?
  10. H

    Question Dragonbyte Shop and large forums

    I currently have Dragonbyte Shop installed on a VB 4.25 forum. I have to turn it off during peak hours because of the load it places on the forum. During peak hours there are 2 - 3,000 members and 5 - 6,000 guests on the forum. Do you know if this mod has been installed/tested on large, active...
  11. H

    Bug Duplicate posts after updating VB Shop

    After upgrading VB Shop and adding reputation points as a new currency, all new posts on our forum were posted twice. I took the forum offline, disabled the plugins one by one until I found the conflict. It was VB Credits (version 2.1.1). After disabling VB Credits all of the duplicate posts...
  12. H

    Bug VB Shop Slow Query

    Shop purchases take anywhere from 2 - 90 seconds. This is from the slow query log: # Query_time: 89.359487 Lock_time: 0.000049 Rows_sent: 355263 Rows_examined: 17523704 SET timestamp=1464027158; SELECT pointstable_4.reputation AS points_4...
  13. H

    Question Slow Queries

    This particular query started running really slow today: # User@Host: root[root] @ [10.0.0.3] # Thread_id: 443035 Schema: lipstick_forum QC_hit: No # Query_time: 979.511385 Lock_time: 781.017818 Rows_sent: 0 Rows_examined: 0 SET timestamp=1398816291; DELETE FROM dbtech_thanks_recententry...
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    Question Rebuild Button Click Cache, Still No Thanks in Profile

    I ran the Rebuild Button Click Cache. I have over 25Million entries, it got hung around 20M. What happens if I restart it? Will it empty the cache completely? None of the thanks that were given before the upgrade is showing in user profiles or on the threads. Thanks given since the upgrade...
  15. H

    Bug CDN returns wrong CSS style sheet after upgrade to 2.6 Gold

    After upgrading to the latest version the css style sheets are not being returned with the proper url. <!-- CSS Stylesheet --> <style type="text/css" id="vbulletin_css"> /** * vBulletin 3.8.8 Beta 2 CSS * Style: 'LSA 2014'; Style ID: 69 */ @import url("); </style> <link rel="stylesheet"...
  16. H

    Question Expired item: Invalid shop ID: After upgrade to 3.1.1

    I started getting this error during the Item Duration cron job after upgrading to the latest version of the shop. It causes such a huge load spike on the server I had to disable the shop. Any idea what caused it and how to fix it? Every item in the shop generates an Invalid shop ID error message.
  17. H

    Bug Remove "Positive Rating: 0% [View]" from shop list

    How do I remove " Positive Rating: 0% [View]" from the shop list? I have feedback disabled but this text still appears.
  18. H

    Bug Error after upgrading to latest version

    After upgrading the following error message appears: Fatal error: Call to a member function get() on a non-object in /home/lipstick/public_html/dbtech/thanks/includes/class_cache.php on line 225
  19. H

    Bug Blank pages after upgrade

    After upgrading to 2.53 the following error message appears: Fatal error: Class 'vB' not found in /home/lipstick/public_html/dbtech/vboptimise_pro/includes/class_vboptimise_dboverride.php on line 28
  20. H

    Question Problems after switching cache type

    I switched my cache from memcache to xcache this morning and vboptomise stopped working. I uninstalled then reinstalled and it started working again. All the system checks passed. After about 10 minutes the load on the mysql server skyrocketed and when I checked I saw hundreds of the following...
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