Question Purchaser don’t get license

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Slayer12

Customer

• Jul 29, 2025

• #1

Someone purchased from my website and all they got was an API key and even there profile has no license history? I believe I filled out the product information correctly (this is a digital product.) I can also confirm they paid with stripe on my end I see it went through any ideas?

 

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Fillip H.

Staff member

Owner

Developer

• Jul 29, 2025

• #2

Check the payment provider log in the AdminCP.

 

S

Slayer12

Customer

• Jul 29, 2025

• #3

Fillip H. said:

Check the payment provider log in the AdminCP.

Click to expand...

Just says no entries have been logged

 

Fillip H.

Staff member

Owner

Developer

• Jul 29, 2025

• #4

Then you did not configure Stripe correctly as Stripe has not sent any notification to your server.

 

S

Slayer12

Customer

• Jul 29, 2025

• #5

Fillip H. said:

Then you did not configure Stripe correctly as Stripe has not sent any notification to your server.

Click to expand...

I think I’m just messing up on my webhook end point is that just my URL for the website?

 

Fillip H.

Staff member

Owner

Developer

• Jul 29, 2025

• #6

I believe the payment profile will have instructions, I don’t fully recall the setup as I did it years ago.

 

DragonByte Technologies

Company Information

Staff member

Company Info

• Yesterday at 21:15

• #7

Hello @Slayer12,

We hope your ticket regarding DragonByte eCommerce has been addressed to your satisfaction. This ticket has now been scheduled to be closed.

If your ticket has not been resolved, you can reply to this thread at any point in the next 7 days in order to reopen the ticket, afterwards this thread will be closed.

Please do not reply to this thread if your ticket has been resolved.

Thank you.


- DragonByte Technologies, Ltd.