Bug Unlocking accounts

[roygator14]

Hey, apparently my members are not able to properly unlock their accounts, how do we fix this/unlock it manually?

 

[Fillip H.]

Can you please elaborate? I need more information before I can assist you.

 

[roygator14]

Alright, so a user on my forum named "JustDontDie" had his account userlocked due to too many failed logins.
When trying to unlock it, it simply gives him an error message stating "invalid_user".

 

[Fillip H.]

The issue is that you need to be logged in in order to access the unlock page. If he logs in using the normal login method, the link should work.

Could you please let me know if that's the case?

 

[DragonByte Technologies]

Hello @roygator14,

We hope your ticket regarding DragonByte Security has been addressed to your satisfaction. This ticket has now been closed.

If your ticket has not been resolved, you can reply to this thread at any point in the next 7 days in order to reopen the ticket, afterwards this thread will be closed.

Please do not reply to this thread if your ticket has been resolved.

Thank you.


- DragonByte Technologies, Ltd.