Bug Cart is emptied without checkout

[andreamarucci]

I've noticed that if I put some items in the cart, I click checkout but I don't fill the credit card data, the cart is emptied and I think this is not correct since the cart should be emptied only after the payment.

Also I see the order in the order log with "awaiting payment" status. I can understand this but not the former since may in that moment the user doesn't have the CC data at hand and would like to perform the order later. This way the cart is emptied and he has to order everything again.

 

[Fillip H.]

This is working as intended. If they cancel their payment at the payment method screen, the order is set to Awaiting Payment and can be resumed from there.

 

[andreamarucci]

Do you mean that also the user can resume it? From where?

 

[andreamarucci]

Ok I've seen that you've to go in account...

 

[DragonByte Technologies]

Hello @andreamarucci,

We hope your ticket regarding DragonByte eCommerce has been addressed to your satisfaction. This ticket has now been scheduled to be closed.

If your ticket has not been resolved, you can reply to this thread at any point in the next 7 days in order to reopen the ticket, afterwards this thread will be closed.

Please do not reply to this thread if your ticket has been resolved.

Thank you.


- DragonByte Technologies, Ltd.

 

[DragonByte Technologies]

Hello @andreamarucci,

As we have not heard back from you, your ticket regarding DragonByte eCommerce has now been closed.

If your ticket has not been resolved, please feel free to start a new support ticket and link back to this ticket.

If you have time, please leave a review on XenForo.com's Resource Manager.

Thank you.


- DragonByte Technologies, Ltd.