Question Adding a digital product

[Player1]

Hello,

On DB eCommerce, whenever I add a digital product and go back to my shop to test the product is shown as "Out of Stock!"

It lets me purchase it but displays that message. I believe this would create confusion for my customers.

Am I doing something wrong?

Thanks in advance.

I'm using 2.0.2 version

 

[Fillip H.]

Hi there,

Please edit this thread and add your real site URL to the ticket, otherwise I will be unable to assist you.

 

[Player1]

Hi there,

Please edit this thread and add your real site URL to the ticket, otherwise I will be unable to assist you.

I have edited the thread. As I mentioned it before, currently the addon is disabled until I can figure out the issue. Hopefully you guys could be of help.

Thanks again!

 

[Fillip H.]

Thank you.

Next, could you please share where you obtained the product?

 

[Player1]

Thank you.

Next, could you please share where you obtained the product?

Web developer I paid for purchased/implemented the addons I needed.

 

[Fillip H.]

There are no licenses on file with a domain that matches yours, unfortunately.

The XenForo 2.1 version of this add-on is unsupported anyway - only the most recent XenForo 2.2 version is supported - but even if you were running the latest, you would need to re-post this ticket with the account that purchased the license, otherwise I would not be able to verify you own a license.

 

[Player1]

There are no licenses on file with a domain that matches yours, unfortunately.

The XenForo 2.1 version of this add-on is unsupported anyway - only the most recent XenForo 2.2 version is supported - but even if you were running the latest, you would need to re-post this ticket with the account that purchased the license, otherwise I would not be able to verify you own a license.

Which license would be the right one to buy if I may ask so I'll buy that if needed.

 

[Fillip H.]

DragonByte eCommerce

• DragonByte Technologies
• Apr 4, 2024
• 3.4.0

Sell your products in the ultimate forum eCommerce solution.

 

[DragonByte Technologies]

Hello @Player1,

We hope your ticket regarding DragonByte eCommerce has been addressed to your satisfaction. This ticket has now been scheduled to be closed.

If your ticket has not been resolved, you can reply to this thread at any point in the next 7 days in order to reopen the ticket, afterwards this thread will be closed.

Please do not reply to this thread if your ticket has been resolved.

Thank you.


- DragonByte Technologies, Ltd.

 

[DragonByte Technologies]

Hello @Player1,

As we have not heard back from you, your ticket regarding DragonByte eCommerce has now been closed.

If your ticket has not been resolved, please feel free to start a new support ticket and link back to this ticket.

If you have time, please leave a review on XenForo.com's Resource Manager.

Thank you.


- DragonByte Technologies, Ltd.