Bug trouble with install

[Freekoid]

my .htacess file is at top level and correct yet when I import xml I get the copy+paste into .htaccess?!

 

[Fillip H.]

Are you sure your Apache server is set up to allow overrides for your directory? This is the default setting for cPanel / WHM based systems, but I don't know what your specific server runs on.

Can you please post the complete contents of (or attach) your .htaccess file here so we can see whether there's any issues?

 

[Darkwaltz4]

There needs to be another one in your forum root, which can contain only the vbarcade stuff if desired.

 

[Freekoid]

removed sensitive data

 

[Freekoid]

That's whats in my forum root ^^

I'm on DirectAdmin not cPanel so if you can point me in the direction for those checks please.

 

[Fillip H.]

As I don't use DirectAdmin I don't know if there's a place in the UI for this - check this thread and let me know if that helps: AllowOverride All

 

[Freekoid]

I added AllowOveride All to the httpd file and restarted my apache which failed because of arguments in <directory> once I removed what I had added and restarted apache I was back to square one again.

 

[Freekoid]

Would a pro installation allow you to get closer look at a successful installation?

 

[Darkwaltz4]

I dont think thats necessary, but you can:

Could you please create and PM me with a temporary FTP and AdminCP account?

For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it

 

[Freekoid]

Any luck John?

 

[Darkwaltz4]

I will have info for you soon.

 

[Freekoid]

How soon will you be looking into this as it's been nearly a month now!

 

[Darkwaltz4]

You are all set.

I'm embarrassed to admit that it was a simple matter of setting your .htaccess file to readable, importing, then putting the permissions back.

I apologize for the wait you have endured for this; thank you for your patience and continued support.

If I can make this up to you in some way, please let me know.