Question Can't Instal XML DBSEO
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inoputro
Customer
nothing error just "Importing Product, Please Wait ..."
i've been wait until 3 hours
After turning db SEO on all the recent threads in this forum disappear Mushroom Hunting - Ohio Hunting - Ohio Fishing | OhioSportsman.com. Tuning off db SEO makes all the threads appear again.
Hi, I would appreciate it if someone could take a peek at this as this happens to be one of our most popular forums this time of year. I have no idea why it would be limited to one forum, but so far I have looked at most of the others and they seem to be fine.
Update.... I cleared the DB SEO cache and this seemed to resolve the problem. Does this makes sense, or should this be looked into further?
hey my problem is not finished here
i just waited until 5 hours!
i've been wait until 3 hours
After turning db SEO on all the recent threads in this forum disappear Mushroom Hunting - Ohio Hunting - Ohio Fishing | OhioSportsman.com. Tuning off db SEO makes all the threads appear again.
Hi, I would appreciate it if someone could take a peek at this as this happens to be one of our most popular forums this time of year. I have no idea why it would be limited to one forum, but so far I have looked at most of the others and they seem to be fine.
Update.... I cleared the DB SEO cache and this seemed to resolve the problem. Does this makes sense, or should this be looked into further?
hey my problem is not finished here
i just waited until 5 hours!
Last edited by a moderator:
Could you please create and PM me with a temporary FTP and AdminCP account?
For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.
The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.
If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.
Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.
Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.
When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.
Thank you for helping us debug our products and allowing us to assist you, we appreciate it
For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.
The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.
If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.
Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.
Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.
When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.
Thank you for helping us debug our products and allowing us to assist you, we appreciate it
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