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We have the same scenario, but fwiw, you will want to add a where condition that checks reversed_date = 0 to exclude refunded transactions. E.g. SELECT FROM_UNIXTIME(completed_date,'%Y-%m-%d') as "ORDER DATE",business_title as "CUSTOMER",country_code as "COUNTRY",sales_tax_id as "TAX...

Can you please add an option to export the raw statistics report in Income Statistics to a CSV file?

No worries. Can I convert this into a feature request to allow the option to suppress all emails as well? 😇

Repro step: 1. Create an order for a physical item 2. Mark the order completed 3. When you mark the order as shipped, uncheck the "Notify customer of this action." checkbox. Behavior: The customer will receive a shipped email, even though the notify option was not checked. Expectation...

Is there a quick way to display a Communications -> Notice at the top of all pages in the store? Our scenario is we would like to inform our guests that we are currently a bit behind on shipping and to expect order delays. I was hoping I could target page and use...

I don't know how our users cannot figure out how to specify their address, but it's common for them to not fill it out and assume we magically know where they live. Is there a way to force at least 2 of the address fields to be entered, so people stop leaving them blank? Here's an example of a...

Can you add an option to specify a discount based on quantity of items ordered? Here's an example of how the website digikey.com shows their product discounts at different quantities:

For physical items, we have a few scenarios where the items are immediately produced on demand when purchased and we literally do not have a stock limit. I.e. if you place an order for 1,000,000 items of that product and you pay for it, we'll make it happen. Currently, we add a super high...

Using Google Webmaster tools, I received the following alert: Search Console has identified that your site is affected by 2 Merchant listings structured data issue(s). The following issues were found on your site. Per their webmaster tools, these are two issues flagged: Missing field...

Can you please tab out the order log? In the current view, it's really hard to quickly find items I need to ship with everyone leaving items in their cart, generating a bunch of pending entries. Having tabs to quickly filter by type, with completed orders being the first view, would help with...

When you mark an order as shipped, can you add a new section to the Order log called Shipping that shows Shipped date, Comment (if one was left), and who marked it as shipped?

For physical items, on order completion, can you add another option for tracking number? Today, I'm throwing it in the "Notify customer of this action" textbox, but it might be nice to have a separate field for the tracking number, as down the road that would allow the customer to see generated...

Got it! This is super helpful, thank you!

For physical items, can you define the customer experience scenario on full vs partial payment? Do they see a partial or full refund from their side next to their purchase or does it still show the order as-is?

@Fillip H. sorry for double post, but can you add an option to specify whether the field should be printed on the invoice as well? That would be amazingly helpful, so a customer cannot dispute that what we sent reflects what they input.

Sorry for the barrage of questions today! Can you confirm if the eCommerce add-on has refund capabilities (prior to order being sent and post-order being sent)? Is there a document that covers how to handle these scenarios? Thank you!

You are a rockstar! Thank you :)

In purchase log, I see "Unkown IP address" on each item next to the date and username. When I click on the Purchase log item, I don't see an item for the IP address to see what the value was that was received as well.

I have a product with a given order field that is of type textbox and required. When I look at a recent purchase in order log, I don't see what the customer's response was. Is there another place to check for that value?

Similar to the bug for Individual permissions not honored for Download Invoice, it appears the Complete Order action also is missing this check. https://www.dragonbyte-tech.com/threads/individual-permissions-not-honored-for-download-invoice.26500/