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How do I do an upgrade on this product?

I did. They told me it was the plugin.

I got past that but it will failed. Now I get: It says I do not have permission on the server to install. I was able to install the donate plugin but not this one. [Sun Mar 13 21:05:15.738670 2022] [:error] [pid 26199:tid 47183795005184] [client 172.70.174.178:63692] client denied by...

I had a failed install that said I did not have permission to complete the install. It kept prompting me to complete the install which failed time and time again. I tried to delete the plugin and it stopped and gave me a message "The site is currently being upgraded. Please check back later."...