Question Support ticket fields

[macuros]

Hi,

I don't think these fields are working. I don't see the encrypted field anywhere.

 

[Fillip H.]

Works perfectly fine here. Are you sure you've actually filled out secure data? Bear in mind, only the ticket starter can do this.



Also, try it on a default (unmodified) skin, as well as with all other addons disabled, in case it's a conflict.

 

[macuros]

Hmm, sorry, maybe I am missing something, but I don't see any ticket fields when opening a new ticket (with admin account):






I have disabled all add-ons.

 

[Fillip H.]

The fields do not show up when you create a new ticket. If you look in the reply box in this thread, you'll see a button called "Attach secure data".

That is where the support ticket fields show up.

 

[macuros]

I am sorry. I must have been blind.

I can see this on my test forum, but not on the other test forum for some reason.

 

[Fillip H.]

Only the thread starter sees this button

 

[macuros]

Yes, and a ticket must be assigned. That was the culprit.

Thank you for your time and support as always.

 

[DragonByte Technologies]

Hello @macuros,

We hope your ticket regarding DragonByte eCommerce: Tickets has been addressed to your satisfaction. This ticket has now been scheduled to be closed.

If your ticket has not been resolved, you can reply to this thread at any point in the next 7 days in order to reopen the ticket, afterwards this thread will be closed.

Please do not reply to this thread if your ticket has been resolved.

Thank you.


- DragonByte Technologies, Ltd.

 

[DragonByte Technologies]

Hello @macuros,

As we have not heard back from you, your ticket regarding DragonByte eCommerce: Tickets has now been closed.

If your ticket has not been resolved, please feel free to start a new support ticket and link back to this ticket.

If you have time, please leave a review on XenForo.com's Resource Manager.

Thank you.


- DragonByte Technologies, Ltd.