Bug subscriber list as blank

[rtiindia]

Above is the list of subscriber it has started showing.



Above is the list of newsletter, it shows the code .

 

[Fillip H.]

Are you sure both the files and the XML have been updated to the latest version? If so, you may have a mod conflict somewhere. Try disabling all other modifications and let me know if that works.

 

[rtiindia]

It was my first ever install.

I did disable all the products including all the Dragon products. It didn't affect anything. Now the number of blank registration has increased to 90+

 

[Fillip H.]

So these are users with a blank username even in vBulletin's user management screen?

 

[rtiindia]

No there are none.

 

[Fillip H.]

Could you please create and PM me with a temporary FTP and AdminCP account?

For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it

 

[rtiindia]

I did the PM to you

 

[Fillip H.]

This is not a bug. The mailing list was set up as an External mailing list, which is not what you wanted. I've re-created it with the proper configuration.

However, you now have a DB table corruption issue for the table vb_dbtech_vbmail_subscription - you may want to try running a repair, and if that doesn't work, contact your host for assistance.

 

[rtiindia]

We ran repair script from SSH but same results. Even we recreated a new list but once i click on the subscribed list, the database errors come.

UPDATE: The Host has confirmed that there is no database errors as of now.

 

[rtiindia]

Any update as to how to solve it. I even tried to re-install the modifications. But didnt work.

 

[Fillip H.]

Your previous post said that there were no more database errors, I was not aware it had not been solved for you.

In either case, it's not a bug in this modification but a server issue, so unfortunately we will be unable to assist you with this issue

 

[rtiindia]

Sent you PM with a request. Kindly respond.

Thanks.