Bug Email notification to subscriptions

[guj]

Hi,

after installing dbseo the email notification option for subscribed threads doesn't work. Emails are not sent to users any more. Please contact me if you need further informations.

Greetings
Fabian

 

[Fillip H.]

Have you tried disabling the email rewrite in DBSEO?

 

[guj]

Hi,

thanks for your answer. The setting was "on". I disabled it now and am waiting for feedback. I'll post the result in here.

 

[guj]

Email notification is working again after disabling the option.

 

[Fillip H.]

Glad you got it working

 

[Fillip H.]

Hello guj,

This ticket has now been closed with the status Not A Bug.

We hope your issue or question has been addressed to your satisfaction. If not, please feel free to re-open it by clicking this link.

If you have any further issues or questions, please feel free to start a new support ticket via the button at the top of every page.

Thank you!

 

[guj]

Hi Fillip H.,

the emails are sent now, but i think there must still be a bug, because by disabling the setting the url to the post is not rewritten within the mail. It would be fine, if that is possible.

Thanks and greetings

 

[Fillip H.]

Could you please create and PM me with a temporary FTP and AdminCP account?

For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it

 

[guj]

Hi Fillip H.,

due to security reasons I'm unfortunately not in the position to grant you any access to our admincp. But it's easy to reproduce this behaviour:

- Log in with account 1
- Subscribe to a thread with setting "email"
- Log in with account 2
- Write a new post in that thread
- Wait for receiving the email notification for account 1

 

[Fillip H.]

I cannot replicate this issue, so without AdminCP and FTP information I will be unable to assist you further with this issue.

If you cannot provide me with this information, I'll have to close this ticket and you need to wait for another member to have the same issue until a resolution can be found.

 

[Fillip H.]

Hello guj,

This ticket has now been closed with the status Not A Bug.

We hope your issue or question has been addressed to your satisfaction. If not, please feel free to re-open it by clicking this link.

If you have any further issues or questions, please feel free to start a new support ticket via the button at the top of every page.

Thank you!