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You get access to the product download files as soon as the paypal transaction goes through
 
When I first installed the lite version on my forums, I fell in love with it and wanted the additional options the pro version offered, so I would say the pro version is better
 
Here is a complete feature list of the lite and pro.

vBShout v5

Complete Feature List
Lite

  • Shoutbox
    • Post Shouts
    • Edit / Delete Shouts
    • PM other users
      • PM tabs for convo between two users
    • View Active Users
      • Separate context-aware block that shows the people active in your specific tab.
  • Smilies
    • Integrates with vBulletin smilie popup for easy overview of all available smilies.
  • Update text styles
    • Bold
    • Italic
    • Underline
    • Font
    • Colour
  • Slash commands
    • Built-in commands in a drop-down list
  • Context menu for available actions
    • View Profile
    • Send PM
  • Create chat room
    • Invite / Manage users that can access this chat room
    • Inviting an user sends them a pop-up asking them to join the room.
  • Tabs
    • Highlights when you're not viewing them but they have new messages.
    • Chat Rooms get tabs added as you join them.
  • Logging
    • Default logging logs all administrative slash commands.
  • Archive
    • View list of all Shouts in the system
    • Top X Shouters
    • Shoutbox Statistics
    • Search Archive
      • Search by
        • Phrase
  • AdminCP
    • Instance Manager
      • Different instances on different pages
    • Chat Room Manager
      • Assign usergroups to chat rooms
    • Edit Settings
      • Which commands to log
      • Log level
      • Shouts to display
      • Shoutbox Height
      • Shout display order
      • Shoutbox Refresh Rate
      • Smilies on / off
      • PMs on / off
      • Allowed BBCode controls
      • Enabled Editor Tools
      • Maximum [SIZE]
      • Max characters per shout
      • Max images per shout
      • Archive "Top X Shouters" count
      • Active Users block on/off
      • Auto-Delete Shouts
      • Max chat rooms per user
      • Global sound switch
      • Play sounds while idle
      • Per-Usergroup display of moderator actions (like pruning shouts)
      • Ability to disable the "Chat Access" list
      • Project Tools integration
      • Ability to disable Blog notifications
      • Alternating Shout Background Colours
      • Forum Milestones (replacing the simple "Post Markers")
        • Every X Posts
        • Every X Threads
        • Every X Members
    • Show command log
    • Show banned users
    • Show shout log
    • Maintenance
      • Reset all style customisations
    • Ban / Silence management in Edit User


Pro

  • Context Menu Options
  • Moderation actions
    • Add / Update Sticky Note
    • Ban / Unban users
    • Ignore / unignore users
    • Prune user's shouts
  • Separate tab for Notifications
    • Lets you hide them from the main view but still have them accessible.
  • Separate tab for System Messages
    • Lets you hide them from main view but still have them accessible.
  • Detach shoutbox
    • Shows a dedicated shoutbox browser window.
  • Shoutbox Options
    • Integration with UserCP
      • General Shoutbox Settings
        • Enable / Disable PMs
        • Enable / Disable Notifications
        • Enable / Disable System Messages
        • Override shout styles
        • Sounds on/off
          • Shout
          • Invite
          • PM
        • Hide alternating shoutbox background colours
        • Hide user avatars
      • Display Settings
        • Hide/Display individual Editor settings (Font, text colour etc)
        • Control shout area location
      • Tab Reordering
        • Re-order chat tabs
  • Custom Commands
    • Add / Edit custom commands
  • Ignore List
    • Add / Remove users
  • High-level logging logs everything
  • Search Archive
    • Search by
      • Username
      • Last X Hours
      • Start Date
      • End Date
    • Sort order for search results
    • Shouts per page
  • Filter archive shouts
  • Edit/Delete shouts in archive
  • Separate Sticky notices per instance
  • Separate usergroup permissions per instance
  • Assign chat room to any / all instance(s)
  • Shoutbox Refresh Rate
    • While idle
  • PMs on / off
  • Archive "Top X Shouters" count
  • Play sounds while idle
  • Maintenance
    • Reset all style customisations
  • Ban / Silence management in Edit User
  • Forum Milestones (replacing the simple "Post Markers")
    • Every X Blogs
    • Every X Shouts
    • Every X [DBTech] Advanced Post Thanks / Like button clicks received
    • Every X [DBTech] Advanced User Tagging thread tags received
    • Every X [DBTech] Advanced User Tagging quotes received
    • Every X [DBTech] Advanced User Tagging mentions received
    • Every X [DBTech] vBQuiz quizzed created
    • Every X [DBTech] vBQuiz quizzed completed
  • Adjust time stamp format
  • Per-Usergroup "Can PM" permission
 
I am a member of staff here at DBT, if users do not feel comfortable providing Admin access, and sometimes FTP info, their is nothing more DBT staff can do to troubleshoot users issues on their sites, other than telling them what to do in the threads. If it can not be resolved in the thread then their would be nothing more I could do to try and resolve the issue.:(
 
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