Bug Site Crashing

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Blue6995

Customer
I have no idea why this has started to happen, unless it is something to do with my previous post in regard to Advanced Thanks/Like.

==
PHP Fatal error: Class 'FORUMTABS' not found in /home/rwfforum/public_html/vBulletin/dbtech/forumtabs/hooks/global_start.php on line 24
==

It seems the mod forumtabs causing the issue. and I have had to disable it to access my forum. Otherwise I get a message saying that The rwf-forum.co.uk page isn’t working

rwf-forum.co.uk is currently unable to handle this request.

Do I need to overwrite whichever file that is causing the problem or edit the global_start.php file?
 
Last edited:
It sounds like you are missing files, or the install didn't work as expected. Have you newly installed ForumTabs? Or have you had it installed for a while?

Make sure all the files from the latest versions are uploaded.

Also, what version of PHP are you using?
 
Mokonzi said:
It sounds like you are missing files, or the install didn't work as expected. Have you newly installed ForumTabs? Or have you had it installed for a while?

Make sure all the files from the latest versions are uploaded.

Also, what version of PHP are you using?
Click to expand...

It has been installed for a while now.

PHP Version 5.4.45
 
Ok, I'll have a dig around to see what might be the issue. It might be something Fillip H. has some thoughts on too as you seem to be the only user reporting it at the moment. It may be a mod conflict in some way.
 
Could you please create and PM me with a temporary FTP and AdminCP account?

For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it :D
 
Update: I am unable to replicate any issues @ your site. I've re-enabled the product but it all appears to be working. Can you please provide step-by-step instructions for how to replicate this issue?
 
That is strange! Perhaps the fix of the other problem also solved this.

Many thanks for you help in fixing this
 
Hello Blue6995,

This ticket has now been closed with the status Cannot Reproduce.

We hope your issue or question has been addressed to your satisfaction. If not, please feel free to re-open it by clicking this link.

If you have any further issues or questions, please feel free to start a new support ticket via the button at the top of every page.

Thank you!
 
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