Question Oppps Upgrade went wrong

[Bounce]

Tried too upgrade to the 3.0.6 pl1 update and its broke my forum....

I uploaded all filkes and uploaded the vb4 xml, it said summit about it not being compatible with 3.6+

It was defo the vb4 product i tried to install, had to disable the product for now..

Any idea where i messed up lol

 

[Fillip H.]

Please provide exact error messages, unfortunately I cannot help you without exact error messages

 

[Bounce]

Please provide exact error messages, unfortunately I cannot help you without exact error messages

I cant get it too show again, all I know is when product is active the forum will not show and I get an error on browser

 

[Ozzy47]

What is the error that shows in the browser?

 

[Bounce]

What is the error that shows in the browser?

This is upgrading to 3.0.7, sorry no idea how i sorted the last upgrade as above, same happening now!

The connection was reset


The connection to the server was reset while the page was loading.

The site could be temporarily unavailable or too busy. Try again in a few
moments.
If you are unable to load any pages, check your computer's network
connection.
If your computer or network is protected by a firewall or proxy, make sure
that Firefox is permitted to access the Web.

This is also the same for Likes (Lite) version

 

[Bounce]

Any chance I could sent info for one of you guys to check.. I upgraded 3 products and not 1 worked gave the error above and killed my forum, this could be server config I dont know...

User Tagging
Likes and
vB Optimise (Lite)

Tried to upgrade them all tonight and get the The connection was reset every time, unless I'm doing something untoward

thanks

 

[Fillip H.]

Sure, you can PM me with an FTP and AdminCP account and I'll look into it

 

[Fillip H.]

Update: I re-uploaded all files and re-imported all 3 products successfully. They have now been activated on your site

 

[Bounce]

Update: I re-uploaded all files and re-imported all 3 products successfully. They have now been activated on your site

Thank you very much indeed for all your help!

Now to suss out how to turn the 'likes' on again LOL

 

[Bounce]

Same problems with upgrading products, wish i had left them all alone now...

Any ideas what the hell im doing wrong, every product upgrade has the same outcome.

The connection was reset

The connection to the server was reset while the page was loading.

 

[Fillip H.]

Check your server's error log to see if there's any more information there.

 

[Bounce]

Check your server's error log to see if there's any more information there.

Not sure what to look for to be honest.

Not sure it this helps, no idea if open_basedir has any effect, wouldnae ken what that is, its strange thou how one of you guys uploaded and installed a while back without issue, which makes me think its me or my ftp client thats handling the files wrong?

[Sat Apr 05 19:56:55 2014] [error] [client 86.155.18.187] PHP Warning: is_dir() [<a href='function.is-dir'>function.is-dir</a>]: open_basedir restriction in effect. File(/var/www/vhosts/hibeesbounce.com/httpdocsforums/) is not within the allowed path(s):

 

[Fillip H.]

You may need to contact your host, there is no pathing issues in our mod so that error would appear to be unrelated.