Question CDN configuration inaccessible

[Midgard]

When I click on the CDN integration section in the Admin menu., I get this error message, "dbtech_vboptimise_invalid_action." I've tried uninstalling and reinstalling vB Optimise, with no effect. Other configuration sections are accessible like normal.

I've used vB Optimise for years, and I ran MaxCDN through it last year. Now I'm stumped.

This could be related to my recently restoring the database from an R1Soft backup, which may have been slightly corrupted. But I don't understand why reinstalling wouldn't fix it. I'm now paying for CDN as part of a new server package, and I can't use it.

 

[Fillip H.]

Hi there,

This is commonly caused by the files not being fully uploaded. Could you please try re-downloading the Pro version and re-uploading all the files?

Let me know if this works for you

 

[Midgard]

I just tried re-downloading and re-uploading the current version. Same thing. I checked to make sure the current files were really being uploaded. I even tried uploading and installing previous versions, without effect.

 

[Fillip H.]

Could you please create and PM me with a temporary FTP and AdminCP account?

For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it

 

[Midgard]

Thanks. However. I just solved the problem by changing the permissions for some of the program files. Not sure why some were 0755, but I changed them to 0644. This problem might be unique to Litespeed webserver, which is more picky about permissions.

 

[Fillip H.]

Ah I see, it's weird that didn't throw a 500 ISE but instead Litespeed silently disregarded the include() request.

You may wish to look into the default permissions for files uploaded via FTP to avoid this being an issue in the future.

Anyway, thanks for posting the solution