Bug White page when sending PM
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Could you please create and PM me with a temporary FTP and AdminCP account?
For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.
The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.
If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.
Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.
Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.
When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.
Thank you for helping us debug our products and allowing us to assist you, we appreciate it
For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.
The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.
If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.
Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.
Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.
When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.
Thank you for helping us debug our products and allowing us to assist you, we appreciate it
bzcomputers
Customer
It's now 2AM where he is located. He most likely will respond when he begins work in the morning.
Any joy?
My private messaging system is still fully down on a forum 700+k posts.
I've upgraded VB 4.2.2 to 4.2.2 PL1 thinking it might be something that would be overwritten with core files. Didn't work.
Upgraded tapatalk just incase that had a conflict somehow. Didn't work.
If I disable DBSEO it works, but then clearly I'm screwing once again with my already changed URL's. Not something I want to keep doing.
I'm assuming you're super busy with more important stuff, but any help would be appreciated.
I can see you guys needing a fair few support staff if you sell this as much as VBSEO sold.
Anybody else having this issue by any chance?
Okay, I've got an error showing when I try to send a PM now which is
The require once appears to be trying to load a directory and not a file.
So on that line is this....
So $_strippedFileName isn't collecting something.
Can anybody else help troubleshoot this?
And why am I the only guy with the issue?! Am I the only one running 1.0.9?!
My private messaging system is still fully down on a forum 700+k posts.
I've upgraded VB 4.2.2 to 4.2.2 PL1 thinking it might be something that would be overwritten with core files. Didn't work.
Upgraded tapatalk just incase that had a conflict somehow. Didn't work.
If I disable DBSEO it works, but then clearly I'm screwing once again with my already changed URL's. Not something I want to keep doing.
I'm assuming you're super busy with more important stuff, but any help would be appreciated.
I can see you guys needing a fair few support staff if you sell this as much as VBSEO sold.
Anybody else having this issue by any chance?
Okay, I've got an error showing when I try to send a PM now which is
Code:
Warning: require_once(..../dbtech/dbseo/includes/scripts) [function.require-once]: failed to open stream: Success in ..../dbtech/dbseo/includes/class_core.php on line 5999
Fatal error: require_once() [function.require]: Failed opening required '/home/admin96/public_html/dbtech/dbseo/includes/scripts/.' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/admin96/public_html/dbtech/dbseo/includes/class_core.php on line 5999The require once appears to be trying to load a directory and not a file.
So on that line is this....
Code:
require_once(DBSEO_CWD . '/dbtech/dbseo/includes/scripts/' . $_strippedFileName);So $_strippedFileName isn't collecting something.
Can anybody else help troubleshoot this?
And why am I the only guy with the issue?! Am I the only one running 1.0.9?!
Last edited by a moderator:
PM replied to.
Everybody has the issue on the forum, not just me or my account. In the AdminCP there's a PM log link under the users tab. you can see that only admins and mods have tried sending PM's for the last few days now during my testing. They don't register in their inbox or the sent box of the person sending. But they show in the log. And you can access them using tapatalk.
The contents of the PM doesn't need to be anything in particular. One word, or a couple of paragraphs, it all does it.
It's strange that you can't reproduce the error.
Everybody has the issue on the forum, not just me or my account. In the AdminCP there's a PM log link under the users tab. you can see that only admins and mods have tried sending PM's for the last few days now during my testing. They don't register in their inbox or the sent box of the person sending. But they show in the log. And you can access them using tapatalk.
The contents of the PM doesn't need to be anything in particular. One word, or a couple of paragraphs, it all does it.
It's strange that you can't reproduce the error.
For now, but you may want to keep an eye out on the changelogs of future versions in case this gets reproduced and fixed later.
Because I didn't think of it until that post
This problem has come back again and I still have the plugin turned off that you suggested (removed titles from PM's or whatever it does).
Help!
Okay I've upgraded to 1.0.11 and still have the issue.
Seems very hit and miss. I can't work out what the criteria is for a PM to send. But a few do send to certain people and / or with certain content.
But nearly always it just throws out :
Fatal error: require_once() [function.require]: Failed opening required '/home/admin96/public_html/dbtech/dbseo/includes/scripts/.' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/admin96/public_html/dbtech/dbseo/includes/class_core.php on line 6036
Seems when I thought it was fixed, I perhaps was just able to send a PM or two after turning off what you said to turn of for Pmdata_start or whatever it was in plugins. As when I flick that on or off now (and then clear cache) it still does it.
Help!
Okay I've upgraded to 1.0.11 and still have the issue.
Seems very hit and miss. I can't work out what the criteria is for a PM to send. But a few do send to certain people and / or with certain content.
But nearly always it just throws out :
Fatal error: require_once() [function.require]: Failed opening required '/home/admin96/public_html/dbtech/dbseo/includes/scripts/.' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/admin96/public_html/dbtech/dbseo/includes/class_core.php on line 6036
Seems when I thought it was fixed, I perhaps was just able to send a PM or two after turning off what you said to turn of for Pmdata_start or whatever it was in plugins. As when I flick that on or off now (and then clear cache) it still does it.
Last edited by a moderator:
I'm attempting to register to your forum because I no longer have access to the previously provided account, but I received a database error after submitting the form. Please check the email address defined in your config.php file as the "technicalemail" contact for details on the error.
This error prevents anyone from registering on your forum just now.
This error prevents anyone from registering on your forum just now.
Just FYI, in the 1.0.11 version the error in the code is a few lines down from the 1.0.9 version. Not sure if that's important to know.
Fatal error: require_once() [function.require]: Failed opening required '/home/admin96/public_html/dbtech/dbseo/includes/scripts/.' (include_path='.:/usr/lib/php:/usr/local/lib/php') in/home/admin96/public_html/dbtech/dbseo/includes/class_core.php on line 6036
Seems to be the same issue, it's calling for a folder (/scripts/) rather than a file.
Fatal error: require_once() [function.require]: Failed opening required '/home/admin96/public_html/dbtech/dbseo/includes/scripts/.' (include_path='.:/usr/lib/php:/usr/local/lib/php') in/home/admin96/public_html/dbtech/dbseo/includes/class_core.php on line 6036
Seems to be the same issue, it's calling for a folder (/scripts/) rather than a file.
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