Question Redis installed but still error message

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domenico

Customer
I installed Redis cache but I still get this error. What am I missing?

vB Optimise: You have selected a cache method that vB Optimise has detected you cannot use, this may be because the extension required is either not installed or configured correctly on your server. Please contact your system administrator or hosting provider for more information.


Redis :
server: 127.0.0.1
port : 6379

root@web01:~# redis-cli
redis 127.0.0.1:6379> info
redis_version:2.2.12
redis_git_sha1:00000000
redis_git_dirty:0
arch_bits:64
multiplexing_api:epoll
process_id:20382
uptime_in_seconds:273
uptime_in_days:0
lru_clock:709675
used_cpu_sys:0.02
used_cpu_user:0.08
used_cpu_sys_children:0.00
used_cpu_user_children:0.00
connected_clients:1
connected_slaves:0
client_longest_output_list:0
client_biggest_input_buf:0
blocked_clients:0
used_memory:798864
used_memory_human:780.14K
used_memory_rss:1413120
mem_fragmentation_ratio:1.77
use_tcmalloc:0
loading:0
aof_enabled:0
changes_since_last_save:0
bgsave_in_progress:0
last_save_time:1433159846
bgrewriteaof_in_progress:0
total_connections_received:1
total_commands_processed:0
expired_keys:0
evicted_keys:0
keyspace_hits:0
keyspace_misses:0
hash_max_zipmap_entries:512
hash_max_zipmap_value:64
pubsub_channels:0
pubsub_patterns:0
vm_enabled:0
role:master
 
Did you also install the PHP extension? If you check your "View PHP Info" page, do you see Redis there?
 
Yes!

But get the error (stripped a few pages garbage output including passwords):

Code:
Fatal error: No valid caching servers found. in ..../dbtech/vboptimise/includes/operators/redis.php on line 40
#0 vb_error_handler(256, No valid caching servers found., /var/www/**************/htdocs/dbtech/vboptimise/includes/operators/redis.php, 40, Array ([vbulletin] => vB_Registry Object ([datastore] => vB_Datastore_Memcached Object ([memcache] => Memcache Object ([connection] => Resource id #10),[memcache_set] => 1,[memcache_connected] => 1,[store_result] => ,[defaultitems] => Array ([0] => navdata,[1] => options,[2] => bitfields,[3] => attachmentcache,[4] => forumcache,[5] => usergroupcache,[6] => stylecache,[7] => languagecache,[8] => products,[9] => pluginlist,[10] => cron,[11] => profilefield,[12] => loadcache,[13] => noticecache,[14] 12:

phpinfo   redis.png
 
Try opening your browser's Dev Tools (F12 on Windows, Cmd-Opt-i on Mac) and inspect the XHR requests happening during the test. Open the tools, then click to run the test again. You may need to open the test in a new tab and use the tools there in order to see the results.
 
Hello domenico,

This ticket has now been closed with the status Answered.

We hope your issue or question has been addressed to your satisfaction. If not, please feel free to re-open it by clicking this link.

If you have any further issues or questions, please feel free to start a new support ticket via the button at the top of every page.

Thank you!
 
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