Here is the message I can't get rid of "Sorry. The administrator has banned your IP address. To contact the administrator click here."
So in essence it's saying that I banned myself and to contact myself
The IP it banned was whitelisted and marked as being protected, so WHY was it banned?
I just need to know where to clear the ban at. There's no bans listed under forum bans for standard vB bans, so it must be somewhere in the hack that it's storing the information. When I disable the hack the message still appears. This has really disputed working on the site. Not a happy camper.
The only whitelisting feature I'm able to find is the one in vBSecurity that exclusively deals with IP addresses being allowed to access the AdminCP, which does not interact with the forum banning system at all.
I can't find a whitelist feature that would protect any IP addresses from being banned. Are you referring to another whitelist in vBulletin that I'm not aware of?
I would strongly advise you to be careful with setting IP bans. The mod features a notification option alongside the IP banning option, which we use here on DBTech in lieu of the banning option for this exact reason. This will allow you to make an informed decision on each IP address that's failing your AdminCP logins.
Additionally, because there's two watchers available (both can trigger simultaneously), you can set it up so that if someone fails, say 10 times within 1 hour, THEN they get banned, yet still it notifies you every time they fail (along with notifying you when they do get banned).
Usually, if someone is trying to brute force your passwords, they will simply resume their efforts as soon as the 15 minute login strike timeout is over.
This can minimise the chances of accidentally banning some of your staff members, though you should still make them aware of the fact that these restrictions are in place (over IM or something, so that you're not posting valuable information in your forums).