Question Loading problem

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Kane

Customer
Recently started get this error

PHP:
ncaught ReferenceError: jQuery is not defined(anonymous function) @ bookmark.js:4
vbulletin-core.js?v=423:11 Fire vB_XHTML_Ready
Ho do I fix it?
 

Kane

Customer
This one.
PHP:
https://ajax.googleapis.com/ajax/libs/jquery/1.7.1/jquery.min.js
Calls a custom PM notifier mod.
 

Fillip H.

Staff member
Owner
Developer
Can you please try disabling that custom PM notifier and see if that works for you? It's possible that mod is coded incorrectly and does something to corrupt the $ variable in a way that still leaves the jQuery variable intact, tripping up the "should we reload jQuery" check in our mod.
 

Fillip H.

Staff member
Owner
Developer
Could you please create and PM me with a temporary FTP and AdminCP account?

For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it :D
 

Fillip H.

Staff member
Owner
Developer
Update: Sorry for the delay, I've uploaded a new version that fixes this issue and upgraded your site :)
 

DragonByte Technologies

Company Information
Staff member
Company Info
Hello Kane,

This ticket has now been closed with the status Answered.

We hope your issue or question has been addressed to your satisfaction. If not, please feel free to re-open it by clicking this link.

If you have any further issues or questions, please feel free to start a new support ticket via the button at the top of every page.

Thank you!
 
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vBulletin 3.8.x vBulletin 4.x.x
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DragonByte Technologies
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