Bug Load on server

[kiki]

Noticed my forums have been bogged down lately with viewing threads. We traced the process and found that the following was stuck in a loop. Disabling Super PM's brought the site back up to normal.

strace output:
stat("/home/www/exbb.redclouds.com/htdocs/dbtech/vbsuper_pm/hooks/reply_all/template_render_output.php",
{st_mode=S_IFREG|0644, st_size=1696, ...}) = 0
stat("/home/www/exbb.redclouds.com/htdocs/dbtech/vbsuper_pm/hooks/preview/template_render_output.php",
{st_mode=S_IFREG|0644, st_size=3031, ...}) = 0
stat("/home/www/exbb.redclouds.com/htdocs/dbtech/vbsuper_pm/hooks/common/template_render_output.php",
{st_mode=S_IFREG|0644, st_size=2199, ...}) = 0
stat("/home/www/exbb.redclouds.com/htdocs/dbtech/vbsuper_pm/hooks/reply_all/template_render_output.php",
{st_mode=S_IFREG|0644, st_size=1696, ...}) = 0
stat("/home/www/exbb.redclouds.com/htdocs/dbtech/vbsuper_pm/hooks/preview/template_render_output.php",
{st_mode=S_IFREG|0644, st_size=3031, ...}) = 0
stat("/home/www/exbb.redclouds.com/htdocs/dbtech/vbsuper_pm/hooks/common/template_render_output.php",
{st_mode=S_IFREG|0644, st_size=2199, ...}) = 0
stat("/home/www/exbb.redclouds.com/htdocs/dbtech/vbsuper_pm/hooks/reply_all/template_render_output.php",
{st_mode=S_IFREG|0644, st_size=1696, ...}) = 0
stat("/home/www/exbb.redclouds.com/htdocs/dbtech/vbsuper_pm/hooks/preview/template_render_output.php",
{st_mode=S_IFREG|0644, st_size=3031, ...}) = 0
stat("/home/www/exbb.redclouds.com/htdocs/dbtech/vbsuper_pm/hooks/common/template_render_output.php",
{st_mode=S_IFREG|0644, st_size=2199, ...}) = 0
stat("/home/www/exbb.redclouds.com/htdocs/dbtech/vbsuper_pm/hooks/reply_all/template_render_output.php",
{st_mode=S_IFREG|0644, st_size=1696, ...}) = 0
stat("/home/www/exbb.redclouds.com/htdocs/dbtech/vbsuper_pm/hooks/preview/template_render_output.php",
{st_mode=S_IFREG|0644, st_size=3031, ...}) = 0
stat("/home/www/exbb.redclouds.com/htdocs/dbtech/vbsuper_pm/hooks/common/template_render_output.php",
{st_mode=S_IFREG|0644, st_size=2199, ...}) = 0
stat("/home/www/exbb.redclouds.com/htdocs/dbtech/vbsuper_pm/hooks/reply_all/template_render_output.php",
{st_mode=S_IFREG|0644, st_size=1696, ...}) = 0
stat("/home/www/exbb.redclouds.com/htdocs/dbtech/vbsuper_pm/hooks/preview/template_render_output.php",
{st_mode=S_IFREG|0644, st_size=3031, ...}) = 0
stat("/home/www/exbb.redclouds.com/htdocs/dbtech/vbsuper_pm/hooks/common/template_render_output.php",
{st_mode=S_IFREG|0644, st_size=2199, ...}) = 0
stat("/home/www/exbb.redclouds.com/htdocs/dbtech/vbsuper_pm/hooks/reply_all/template_render_output.php",
{st_mode=S_IFREG|0644, st_size=1696, ...}) = 0
stat("/home/www/exbb.redclouds.com/htdocs/dbtech/vbsuper_pm/hooks/preview/template_render_output.php",
{st_mode=S_IFREG|0644, st_size=3031, ...}) = 0

 

[Fillip H.]

What web server are you running?

 

[kiki]

Apache

 

[kiki]

Been playing with it - even with every "Yes/No" setting set to No - including the "Set to "Yes" to enable the vBSuper PM's System.
Set to "No" to disable the vBSuper PM's System." the system is bogged down.

I have to disable it from Products/Plugins in order to get it to behave the correct way again.

 

[kiki]

Thread load time with plugin: 10+ secs

Thread load time without plugin:: 1 second

Reinstalled all the files as well from 1.2.0 just in case.

 

[Ozzy47]

I am unable to replicate this on any of my testing sites, or on this site. I would need to see it in action on your site, and then go through the plugins 1 by 1 for the mod, and see which one it may be.

Could you please create and PM me with a temporary FTP and AdminCP account?

For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorized user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it

 

[Force]

My forums a very slow as well after installing this plugin

 

[Ozzy47]

I have found a potential cause and will have a fix for it a bit later today.

 

[kiki]

Ozzy, thanks!
I know you mentioned me earlier, but I'm guessing you edited the post or found out that wasn't the cause? re: template_render_output.php

 

[Ozzy47]

It is, but I need to do some more testing on your site to see the best way to fix it. I got tied up at work for a extra 5 hrs yesterday, and did not have a chance to look into it. I'll look into it today when I get home.

 

[kiki]

Ozzy, fair enough. Thanks for your time, my users are just itching to have it back in place, they waited a long time for it to be in place.

 

[Ozzy47]

kiki, I have enabled the mod, and made some adjustments, I am not able to see a difference in load time now, what you think?

 

[kiki]

Ozzy47 looking good! Thanks for the fast support as well. Very much appreciated.

 

[Ozzy47]

Ok good, glad the adjustments worked, thanks for reporting back.