Bug I can't send status messages

[concha]

I can't send status messages and comments.
When I write, the counter is static, and when I do click for send, nothing happens.

 

[Fillip H.]

Please check Firefox' error console for any JavaScript errors.

 

[concha]

This is
Help?
$.noConflict(true)(function($)

Fillip H.

 

[Fillip H.]

Could you please create and PM me with a temporary FTP and AdminCP account?

For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it

 

[concha]

This Private Message is for you?

 

[Ozzy47]

Yes the PM would be for Fillip H..

 

[concha]

Ready Fillip H.

Thanks

 

[Fillip H.]

Thank you

I'll be in a meeting for a few hours today, but I will look into it as soon as I'm back home. If there's an issue with the access details, I'll reply to your PM - otherwise, I'll post an update in this thread once I'm done

 

[concha]

Thanks!

 

[concha]

Any news on this Fillip H.?

Regards,

 

[Fillip H.]

I've been able to isolate the problem but I'm unable to fix it for you because the FTP and AdminCP accounts you've provided do not have the required permissions to either circumvent the lack of AdminCP permissions or re-import products respectively.

 

[concha]

What permissions do you need specifically Fillip H.?

 

[Fillip H.]

I've hotfixed the release product so you can re-download it and re-import the XML file in order to fix it

For the future you may not want to constrict permissions in that way - as you can see by this thread, it significantly slows down the process for getting the mod working on your forum

 

[concha]

re-download it and re-import the XML.
The problem continues

v1.2.5

 

[Fillip H.]

Please ensure you have flushed any cache systems such as vB Optimise, and reverted any customised Live Wall templates

 

[concha]

Solved.
Thank you very much