Question Digest isn't sending

[BigIron]

I believe I have my settings configured properly, but digests haven't been sending to some users (including me). The log is showing that other members are receiving the digest.

AdminCP



User Preferences





Digest Log

 

[Fillip H.]

If digest subscription is enabled, the only way I can think of that this could occur is if there's no email address on file for your account or there were no threads returned.

 

[BigIron]

If digest subscription is enabled, the only way I can think of that this could occur is if there's no email address on file for your account or there were no threads returned.

It's enabled, there's an email address on the account (I get other emails), and there have been new threads every day. Where do we begin to look?

 

[Fillip H.]

Have you checked your spam folder?

 

[BigIron]

I have. In the last image above (of the Digest Log) you'll see that there was no attempt to send it. I'd be happy to give you server access if you need it.

 

[BigIron]

I think I might be onto something. Where's this option stored in the database?

 

[Fillip H.]

The per-user setting? dbtech_mail_digest_settings column on the xf_user_option table.

 

[BigIron]

I think I got this figured out

 

[DragonByte Technologies]

Hello @BigIron,

We hope your ticket regarding DragonByte Mail has been addressed to your satisfaction. This ticket has now been scheduled to be closed.

If your ticket has not been resolved, you can reply to this thread at any point in the next 7 days in order to reopen the ticket, afterwards this thread will be closed.

Please do not reply to this thread if your ticket has been resolved.

Thank you.


- DragonByte Technologies, Ltd.

 

[DragonByte Technologies]

Hello @BigIron,

As we have not heard back from you, your ticket regarding DragonByte Mail has now been closed.

If your ticket has not been resolved, please feel free to start a new support ticket and link back to this ticket.

If you have time, please leave a review on XenForo.com's Resource Manager.

Thank you.


- DragonByte Technologies, Ltd.