Question Credits not being added or subtracted

fly

Customer

• Aug 16, 2022

• #1

I've had this addon (as well as the Shop) installed for many years - but disabled. This week I decided to try it out again, but it seems there's an issue. Although I have several events enabled, I don't see credits going up. Also, credits are not being deducted for items purchased in the Shop.

Any ideas what I may have done wrong here?

 

Fillip H.

Staff member

Owner

Developer

Customer

• Aug 18, 2022

• #2

Check the user group permissions to ensure the "Trigger events" permission is set.

 

fly

Customer

• Aug 18, 2022

• #3

It was indeed off. What's the reasoning for that being off by default, if you don't mind me asking?

edit: It still isn't deducting purchases from the Shop.

 

Fillip H.

Staff member

Owner

Developer

Customer

• Aug 26, 2022

• #4

It's not off by default, but it might not have gotten set on upgrade.

 

Fillip H.

Staff member

Owner

Developer

Customer

• Aug 26, 2022

• #5

fly said:

edit: It still isn't deducting purchases from the Shop.

Click to expand...

Have you integrated the Shop and Credits currencies?

 

fly

Customer

• Aug 26, 2022

• #6

Fillip H. said:

Have you integrated the Shop and Credits currencies?

Click to expand...

Yes. And I think the issue is that its not deducting the points immediately.

 

Fillip H.

Staff member

Owner

Developer

Customer

• Sep 25, 2022

• #7

Sorry for the delay, I've just tested this again and I'm unable to replicate any issues with deducting points.

 

fly

Customer

• Sep 26, 2022

• #8

Very odd. Okay, I'll do some more testing. Clearly its on my side, any suggestions on where to look?

 

Fillip H.

Staff member

Owner

Developer

Customer

• Sep 26, 2022

• #9

I would try setting up a copy of your site on a staging domain (such as test.yourdomain.com) and copy the database, then try disabling all other add-ons, leaving only Credits and Shop enabled.

If that works, try enabling them one by one until it breaks.

 

DragonByte Technologies

Company Information

Staff member

Company Info

• Oct 4, 2022

• #10

Hello @fly,

We hope your ticket regarding DragonByte Credits has been addressed to your satisfaction. This ticket has now been scheduled to be closed.

If your ticket has not been resolved, you can reply to this thread at any point in the next 7 days in order to reopen the ticket, afterwards this thread will be closed.

Please do not reply to this thread if your ticket has been resolved.

Thank you.


- DragonByte Technologies, Ltd.

 

DragonByte Technologies

Company Information

Staff member

Company Info

• Oct 11, 2022

• #11

Hello @fly,

As we have not heard back from you, your ticket regarding DragonByte Credits has now been closed.

If your ticket has not been resolved, please feel free to start a new support ticket and link back to this ticket.

If you have time, please leave a review on XenForo.com's Resource Manager.

Thank you.


- DragonByte Technologies, Ltd.