Find out everything you need to know about DragonByte Technologies.
With every purchase you receive the right to use the product on your website of installation indefinitely. You are also eligible to download any and all updates for the length of your license. The length of your license determines when you stop receiving access to the newest version. For instance, if you purchase a yearly license of DragonByte Mod v1 on 1/1/2016, and DragonByte Mod v2 is released on 11/11/2016, you would be able to download that. However if DragonByte Mod v3 was then released on 2/2/2017, you would have to renew your license to download v3.
You would be able to run DragonByte Mod v2 on your site forever, even with a year license. Please note that we cannot guarantee a specific number of updates within a time period, a mod may receive 3 updates in 3 months, or zero updates. Typically, the newer a mod, the more often it receives updates.
We look at all feature requests several times. We check them when they are first requested to ensure they are possible. Then we check all outstanding feature requests for a product when we are planning the next update for the product. Feature requests are then internally rated on the following factors:
Popularity: This is how many times this feature or a similar feature is requested, how many likes the request received and how many people commented noting their interest.
Broadness of Appeal: This is how many sites we anticipate would find the feature useful. If your feature request is only useful for sites which use Chinese characters, or for sites which are about growing potatoes, it will receive a low rating here. If the feature would be useful for most or all sites, it gets a high rating.
Work Required: Here we estimate how many hours a feature will take to implement. Each product update receives a certain number of coding hours assigned to it, and we have to choose the features to add carefully to stay within that limit. As a result, features which takes less time receive a higher rating than features which take more time.
Requester: This is the least influential of the categories, however when feature requests have a similar rating based on the other categories, we give preference to loyal customers (those who have been with us for a long time and/or have spent a lot of money with us) and customers who have purchased custom coding work for the product in the past.
Each feature request is given an internal rank based on the above categories and then we implement as many of the requested features as possible in the update. If a feature you request doesn't make it into one update, don't worry, it'll be re-considered during every subsequent update as well.
We cannot accept responsibility for loss or damage to data or servers and software when using our products and no form of monetary compensation will be offered. You download and use our products at your own risk, as with most other software.
If you have reason to believe our products will damage your site then we advise you not to install them. We offer professional installation services if you are not comfortable installing our products yourself, however we accept no liability for any damage or issues caused even when using this service.
We are always more than happy to work with you to resolve any issues with our products however, including issues which occur as a result of user error when installing, removing or otherwise interacting with the product.
If you have a question you think should be part of the FAQ, or you just want to discuss any of the questions in more depth you can do so in the FAQ Discussion Thread.