VAT charged, wrong IP geolocalization

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cloferba

Customer
Hi,

I want to buy an addon but it charges me VAT. I'm in Australia so I shouldn't pay VAT.

There is another thread on this forum of a user who had same issue and you told him you were going to investigate this issue but the bug still.
 
Hi there,

Unfortunately I wasn't able to find the cause of this issue for the other user either. I have updated your account to flag you as exempt from VAT.

Sorry for the confusion.


PS: For the record, you would not have been charged VAT by PayPal, it's only a visual error in our shopping cart.
 
Hello cloferba,

This ticket has now been closed with the status Resolved.

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