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Thread: VAT charged, wrong IP geolocalization


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  1. #1
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    Default VAT charged, wrong IP geolocalization

    Hi,

    I want to buy an addon but it charges me VAT. I'm in Australia so I shouldn't pay VAT.

    There is another thread on this forum of a user who had same issue and you told him you were going to investigate this issue but the bug still.
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    Default

    Hi there,

    Unfortunately I wasn't able to find the cause of this issue for the other user either. I have updated your account to flag you as exempt from VAT.

    Sorry for the confusion.


    PS: For the record, you would not have been charged VAT by PayPal, it's only a visual error in our shopping cart.
    Fillip Hannisdal
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    DragonByte Technologies http://www.DragonByte-Tech.com


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    Default

    Hello @cloferba,

    This ticket has now been closed with the status Resolved.

    We hope your issue or question has been addressed to your satisfaction. If not, please feel free to re-open it by clicking this link.

    If you have any further issues or questions, please feel free to start a new support ticket via the button at the top of every page.

    Thank you!
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