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Thread: Unable To Download Free/Lite Product From Client Area


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  1. #1
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    Question Unable To Download Free/Lite Product From Client Area

    Receive "Invalid User License" when attempting to download product from Free/Lite section in Client Area.

    Also, I noticed that two (2) of my Pro products did not update to the correct site, i.e. They still show old site URL attached to Lic. info ?
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    Quote Originally Posted by Cheyenne View Post
    Receive "Invalid User License" when attempting to download product from Free/Lite section in Client Area.
    Confirmed, I'll post back when I have a fix available

    As for the other issue, can you please provide more information?
    Fillip Hannisdal
    Founder & Programming Director
    DragonByte Technologies http://www.DragonByte-Tech.com


    Please do not Private Message me with support requests or product questions. PMs are only for exchanging sensitive information (like FTP / AdminCP logins).
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    When I say "Hotfix Released" it means you should re-download the product and re-upload the files.
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    Update: Sorry for the delay, this should now be taken care of
    Fillip Hannisdal
    Founder & Programming Director
    DragonByte Technologies http://www.DragonByte-Tech.com


    Please do not Private Message me with support requests or product questions. PMs are only for exchanging sensitive information (like FTP / AdminCP logins).
    Please do not Private Message me with business related queries (refunds, complaints, feedback, etc). Decado is the person to PM for those issues.
    Please do not Private Message Decado with support requests or forum errors.

    When I say "Hotfix Released" it means you should re-download the product and re-upload the files.
    Like our products? Want to be notified on social media networks when we release updates or new products? Click the buttons below to Like us on Facebook, Follow us on Twitter and Follow us on Google+!
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    Hello @Cheyenne,

    This ticket has now been closed with the status Resolved.

    We hope your issue or question has been addressed to your satisfaction. If not, please feel free to re-open it by clicking this link.

    If you have any further issues or questions, please feel free to start a new support ticket via the button at the top of every page.

    Thank you!
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