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Thread: can not change password or email


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  1. #1
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    Default can not change password or email

    anytime i need to login i forget that that i'm not permitted to change my email so i have to reset it each time.
    when i'm finally logged in i go to change the password but on the next screen it says "The password you have entered does not match your current one. Please press the back button, enter the correct details and try again. Don't forget that the password is case sensitive. Forgotten your password? Click here!" or something like that. there's no area to put in the previous one just new and confirm
    in addition without trying to change that, i can't even change the email i use because this site has an old email address i don't use anymore.
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  2. #2
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    Default

    Hi there,

    The reason why you cannot change your password is the fact that you registered with Facebook, but never set a vBulletin password. We have since disabled the FB integration due to the fact that the API used by vB4 has been shut down by Facebook, so it no longer functions as intended.

    Please PM me with a new email address that I can send your new password to.
    Fillip Hannisdal
    Founder & Programming Director
    DragonByte Technologies http://www.DragonByte-Tech.com


    Please do not Private Message me with support requests or product questions. PMs are only for exchanging sensitive information (like FTP / AdminCP logins).
    Please do not Private Message me with business related queries (refunds, complaints, feedback, etc). Decado is the person to PM for those issues.
    Please do not Private Message Decado with support requests or forum errors.

    When I say "Hotfix Released" it means you should re-download the product and re-upload the files.
    Like our products? Want to be notified on social media networks when we release updates or new products? Click the buttons below to Like us on Facebook, Follow us on Twitter and Follow us on Google+!
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  3. #3
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    Default

    thanks for changing over the email, still can't change the password.
    same error as before.
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  4. #4
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    Default

    Try it now
    Fillip Hannisdal
    Founder & Programming Director
    DragonByte Technologies http://www.DragonByte-Tech.com


    Please do not Private Message me with support requests or product questions. PMs are only for exchanging sensitive information (like FTP / AdminCP logins).
    Please do not Private Message me with business related queries (refunds, complaints, feedback, etc). Decado is the person to PM for those issues.
    Please do not Private Message Decado with support requests or forum errors.

    When I say "Hotfix Released" it means you should re-download the product and re-upload the files.
    Like our products? Want to be notified on social media networks when we release updates or new products? Click the buttons below to Like us on Facebook, Follow us on Twitter and Follow us on Google+!
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    can not change password or email Send PM  

  5. #5
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    Default

    worked, previously it did not show the enter your current password.
    Thanks!
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