Question very sloppy and poor gallery install

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bernie4366

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THis is terrible. The plugin was put in with no regard whatsoever for the custom layout of the current site, I have text links running over the top of my menu bars. The branding, which is supposed to be two discreet little links at the bottom of the page, is actually everywhere. Albums weren't imported. Even when I turn off the plugin I can still see a big table at the top of my website that says "Latest Gallery Images" which is empty. I put in a ticket yesterday requesting that whoever is installing the plugin get in touch with me, no answer. I expected much better from Dragonbyte than this. I need contact with the installer to get this cleaned up. I'm bernie4366 on skype.
 
I'm sorry to hear your experience has not been a pleasant one.

The plugin was put in with no regard whatsoever for the custom layout of the current site, I have text links running over the top of my menu bars.
This is an issue with your custom skin, which we cannot guarantee support for. I will attempt to resolve it, but we cannot guarantee compatibility with heavily customised vBulletin skins.

We create our products with the default vBulletin skin in mind. Skins that heavily modify vBulletin's default pages would need the same heavy modifications applied to our pages, which is not officially a service we provide. However, where possible, we do try to add compatibility with these skins in order to satisfy our customers :)

The branding, which is supposed to be two discreet little links at the bottom of the page, is actually everywhere.
Here's a quote from the product description page ( http://www.dragonbyte-tech.com/product/193-dragonbyte-gallery/#copyright )"
This mod displays a copyright notification in the footer of the Forum Home and CMS pages, as well as all modification pages, which includes:
Could you please point me to the pages on your forum outside of /forum.php, /content.php and /dbtgallery.php where the copyright footer displays?

Albums weren't imported.
We received no request from you to import anything, and therefore this was not done.

Even when I turn off the plugin I can still see a big table at the top of my website that says "Latest Gallery Images" which is empty.
That is a bug, which I will get resolved for you :)

I put in a ticket yesterday requesting that whoever is installing the plugin get in touch with me, no answer.
Unfortunately I am unable to respond to support tickets while I'm sleeping. While I completely understand your frustration, I would like to ask you to please be mindful of the time zone of the person you're contacting before getting upset at a lack of response.

I don't think you would appreciate it very much if I sent you a message during your sleeping hours and then closed your ticket with "No Response" if you didn't respond while you were sleeping ;)
 
I'm running the vB Gallery importer now, and once that's done, I'll run PhotoPost importer, then attempt to resolve the navbar issue :)
 
Update #2: I've changed the navbar so it will no longer cause the overlap issue, and the import appears to have completed successfully.

If there's any other issues, please lay them out in a numbered list format in response to this post. Doing so will help me immensely when I go through and address your feedback.

Please do not contact me via PM for support, as support is not handled via PM or email. Thank you :)
 
ok here we go:

There are two 'add album' links in the drop down on Slut Wives Forums

I want to rename Dragonbyte Gallery as seen on the main page, and erase any mention of dragonbyte as I have bough the branding free option.

Showing latest galleries on homepage breaks table.

Listing by album on Slut Wives Forums gives no image on the album except the one I just added, all albums are empty, the selection goes back to latest image whenever you leave and return to the page.

There are albums missing for example Slut Wives Forums, unless the search function just doesn't work.

Seems to be something weird going on as this guy, for example, has two albums with the same name. One with pix, one without. Slut Wives Forums. Probably related to the problem listed above.

There are images that are missing Slut Wives Forums

Listing by username on the homepage doesn't seem to list by username, just identical to listing by image.

I'm seeing rows of three instead of four images on the main page, should look like http://www.dragonbyte-tech.com/screenshots/193/171.png

We only have 'previous' and 'next' as the nav on the main page? I have 730 user submitted albums, that's going to be difficult for them to use to browse the albums. Compare it to the nav on the current album page http://www.slutwives.com/album.php?do=latest&page=42

http://www.slutwives.com/dbtgallery.php?do=view_image&id=15461&gal=gallery checking the enlarge box doesn't seem to do anything. Also I have arrows left and right instead of previous and next buttons. The arrows are ok but I would prefer the buttons, or at least the option to have the buttons as on the example page http://www.dragonbyte-tech.com/screenshots/193/176.png

Why wouldn't the profile pic and description fields simply use the profile pic and description from their actual profile? Or at least use that as the default.

If I have the gallery page open in a tab, the name in the tab is dragonbyte. It should be the site name, just like all the other pages on the site.

I think that's about it for now. There are some changes I would like to make that are outside the default design of the site (which I will pay the custom price for), but I think we can wait on those until all the default items are good to go.
 
I'm disabling the gallery for now as I'm not sure if you're working on it right this minute or not. If you are, please feel free to turn it back on.
 
A not insignificant part of your feedback cannot be addressed quickly, as they deal with fundamental design choices in the mod itself. I will address it in more detail tomorrow when I'm in the office - I'll be busy with other duties for the rest of the day.

Thank you for your patience and understanding :)
 
any thoughts on this yet? If the gallery plugin isn't going to work for us I will happily exchange it for a different one.
 
There are two 'add album' links in the drop down on Slut Wives Forums
I'm unable to replicate this issue @ your site.

I want to rename Dragonbyte Gallery as seen on the main page, and erase any mention of dragonbyte as I have bough the branding free option.
Use the "Phrase Manager" to search for the language you want to change. Removing all mention of "DragonByte" is not a part of the Branding Free licence, but you are free to change it yourself :)

Showing latest galleries on homepage breaks table.
I'm unable to replicate this issue @ your site.

Listing by album on Slut Wives Forums gives no image on the album except the one I just added, all albums are empty, the selection goes back to latest image whenever you leave and return to the page.

There are albums missing for example Slut Wives Forums, unless the search function just doesn't work.
Search does work just fine, it currently only searches image title, image text, image tags and user name.

Seems to be something weird going on as this guy, for example, has two albums with the same name. One with pix, one without. Slut Wives Forums. Probably related to the problem listed above.
That could be a fragment from the import process.

There are images that are missing Slut Wives Forums
This will happen if there were problems with the source image.

Listing by username on the homepage doesn't seem to list by username, just identical to listing by image.
This should now be resolved.

I'm seeing rows of three instead of four images on the main page, should look like http://www.dragonbyte-tech.com/screenshots/193/171.png
I'm unable to replicate this issue @ your site.

We only have 'previous' and 'next' as the nav on the main page? I have 730 user submitted albums, that's going to be difficult for them to use to browse the albums. Compare it to the nav on the current album page http://www.slutwives.com/album.php?do=latest&page=42
If you would like to submit feature requests for the Gallery mod, please feel free to do so :)

Please do submit 1 Feature Request thread per feature, otherwise we may be unable to look at more than a small part of what you suggest. Making a massive post like this will make it impossible for us to correctly take all of them into consideration :)

This is because all your images are currently within the maximum width, so there is nothing to enlarge :)

Why wouldn't the profile pic and description fields simply use the profile pic and description from their actual profile? Or at least use that as the default.
If you would like to submit feature requests for the Gallery mod, please feel free to do so :)
 
empty and dupe albums not really empty.jpglisting pix instead of albums.jpgno buttons, just arrows.jpgtwo my album dropdown.jpgvirtual albums current.jpgvirtual albums dbtech gallery.jpg

Attached are screenshots of all the issues listed above, I'm seeing them in IE and Chrome. I performed a search for randomly selected users 'blackmamba' and 'mel44H' and also a keyword search for their album titles, no results. The other issues should be pretty well covered by the images. There are still a ton of empty and duplicate galleries. In addition, I see four empty albums from user 'taco' in db galleries, in reality this user has zero galleries in the dbase and shouldn't have had any galleries generated.

I really don't want to get into some kind of antagonistic back and forth. I know dragonbyte has some good software as I'm using some of your other plugins, but it looks to me like the road we're headed down here is going to be a long series of you not being able to duplicate issues and me having to spend a lot of time providing screencaps etc and so on, which I really don't want to do. The gallery software doesn't seem to be functioning correctly on my particular forum. What I would like to do, ideally, is just choose another add-on of roughly the same value and use that instead. You don't lose money, I don't lose money, we don't have to endure this process and everyone will be happy.
 
Attached are screenshots of all the issues listed above, I'm seeing them in IE and Chrome. I performed a search for randomly selected users 'blackmamba' and 'mel44H' and also a keyword search for their album titles, no results. The other issues should be pretty well covered by the images. There are still a ton of empty and duplicate galleries. In addition, I see four empty albums from user 'taco' in db galleries, in reality this user has zero galleries in the dbase and shouldn't have had any galleries generated.
I can certainly go over the importer again. That being said, as I explained in my previous post, the search is currently not designed to work as you expect. This is not a bug, but it's certainly something we could look into changing in the future if it was requested in a Feature Request thread :)

I really don't want to get into some kind of antagonistic back and forth. I know dragonbyte has some good software as I'm using some of your other plugins, but it looks to me like the road we're headed down here is going to be a long series of you not being able to duplicate issues and me having to spend a lot of time providing screencaps etc and so on, which I really don't want to do. The gallery software doesn't seem to be functioning correctly on my particular forum. What I would like to do, ideally, is just choose another add-on of roughly the same value and use that instead. You don't lose money, I don't lose money, we don't have to endure this process and everyone will be happy.
We could absolutely provide store credit (the Discount Points you saw during checkout) if you would prefer :)
 
Been away visiting family all week.. yes, I would prefer the store credits. I'm sure I can find something useful. I'm going to go in a different direction with the galleries. Thanks.
 
Is it possible to use a different 3rd party biller besides paypal for the classifieds software? My own merchant account? PP has a history of closing down accounts associated with adult content.
 
Been away visiting family all week.. yes, I would prefer the store credits. I'm sure I can find something useful. I'm going to go in a different direction with the galleries. Thanks.
This has now been handled :)

Is it possible to use a different 3rd party biller besides paypal for the classifieds software? My own merchant account? PP has a history of closing down accounts associated with adult content.
You can pay via a credit or debit card without having a PayPal account :) We are unable to accept payments from any other payment processor at this time, unfortunately :(
 
No, I mean can I use a different billing processing system, besides paypal, within the classified ads system when the members buy and sell items?
 
I don't know for sure, I'm not the developer of that modification. If you start a new support ticket in the Classifieds product support forum, Mokonzi will be able to answer that for you :)
 
Hello bernie4366,

This ticket has now been closed with the status Answered.

We hope your issue or question has been addressed to your satisfaction. If not, please feel free to re-open it by clicking this link.

If you have any further issues or questions, please feel free to start a new support ticket via the button at the top of every page.

Thank you!
 
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