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Thread: Cookie Control triggers Avast to block website


Forum: Cookie Control Lite Support

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  1. #1
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    Default Cookie Control triggers Avast to block website

    I received complaints from some users that use Avast that they can not access site. After some investigation, Avast was "culprit". I contacted Avast, they said that site links xb11766 com/ctrd/click (made link not working that you avoid potential problems, just in case.

    I don't have links on my site to this particular link, but they said it is in page source.

    And I found it in code, related to cookie control:

    HTML Code:
    <script type="text/javascript">
    var cookieControl = {
    	prefix: 'bb_',
    	knownCookies: {"2MddsJsnd3dum_sync_done":{"name":"2MddsJsnd3dum_sync_done","value":"1","classification":"unclassified","purpose":null,"expiry":"permanent","type":"html"},"3e1dd89fdfa706ed2e69a8eccf98cab048d7b661.session":{"name":"3e1dd89fdfa706ed2e69a8eccf98cab048d7b661.session","value":"{\"id\":\"7844e4bf-4b02-4b94-8aca-7de1c3e9f9f3\",\"evoke\":\"back\",\"termsType\":0,\"action\":1,\"firstHistory\":12,\"firstUrl\":\"https:\/\/slobodni.net\/t122070\",\"firstReferrer\":\"https:\/\/www.bing.com\",\"actionUrl\":\"https:\/\/www.tr563.com\/InterYield\/rd.do?affiliate=rzbkmax&subid=9638_1001_de&adCountIntervalHours=24&maxAdCountsPerInterval=6&snoozeMinutes=3&
    
    url=http%3A%2F%2Fxb11766.com%2Fctrd%2Fclick%2F
    
    
    newjump1.do%3Faffiliate%3D66385%26subid%3D9638_1001_de%26ai%3DMFCnfGCndQtgjPL4M1DcmpPjEaqSM8ujlEeluCynbCAoCRaJl5W-U264noeSUG4ozx_owCQYMQVETdxUSIB8Nyr4YUsnLU6nes6d9A8GqJYZWWJkdRjV6gOQNpKOwH-7bJYAQOFNSiYDfexhbcykeHa4WceWKL_2y1cVndHId3JebZfTortVuw6yJIC5Ess-fTpr4Vlc1obBA_Y2MjL3Hjn2hBIfpSENvvB9iztZCrYxI8Y7XaOSkXRPHBdsVv6XEky-VNMfBzMCcDTS07J9yhq8PUb_KmGdWrGgz9Mh57Th54x0XyJe5IpQz_WL_Lq8OTwFUenjAGD_cQ2dpWfCebk-tBd5RU614lIb_prBzyUSG8XV44CvxI2b-YcPGM-GFuHZSfAeWr4Tb71vuYF-5Q6OzLOKBo9jGbi2jkSGXfyIpzdpnplYmC0wcSd3cmHO%26passThruAttr%3DeventHandler%253Dbackcatcher2&serveurl=https%3A%2F%2Fslobodni.net%2Ft122070%2F&secUntilMidnight=34781&attributionDisabled=false&iyd=false&servetime=1485696019489\",\"time\":1485696019596,\"exited\":false}","classification":"unclassified","purpose":null,"expiry":"permanent","type":"html"},"83bnmklsae328ynn":
    Looking at that, I see it is cookie I see in ACP as 3e1dd89fdfa706ed2e69a8eccf98cab048d7b661.session

    Is there a way that I can delete this cookie? I don't know how this cookie got there. Also, I tried to reclassify cookies, it didn't worked.

    I'd like to be able to block certain cookies. My site don't use this ad service. I really can't get idea how this particular cookie got associated with my site. But it now triggers Avast.

    Is there a way that you can disable cookies like this, that provoke antivirus software? That you don't list all cookies at footer?

    I see your site don't have this particular cookie in footer, but my does when I have cookie control enabled and this is a big problem for me.

    Anyway, for the moment I have to disable Cookie Control and see what solution you could come up. For me, best way would be that this "known cookies" aren't in the footer, to avoid triggering antivirus software (it also may trigger some other antivirus software also in the future, or even now).

    Please, help, I'd like to use your solution, but at the moment I really can't do this.
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  2. #2
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    Default

    You can delete cookies from the dbtech_cookiecontrol_cookie database table
    Fillip Hannisdal
    Founder & Programming Director
    DragonByte Technologies http://www.DragonByte-Tech.com


    Please do not Private Message me with support requests or product questions. PMs are only for exchanging sensitive information (like FTP / AdminCP logins).
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    When I say "Hotfix Released" it means you should re-download the product and re-upload the files.
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  3. #3
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    Default

    Is there a way that I could block certain cookies?

    I don't know how this cookie get there, but it probably could get there again.

    The best solution would be if you could prevent these cookies from appearing in footer. As this makes offending code appear on every page of website. And this is a big problem for any site that uses your mod.

    In a way it I was lucky to found out about this.
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  4. #4
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    Default

    This is really a huge oversight on Avast's part, there is absolutely no reason why they aggressively block things like that.

    Injecting the cookie definitions in the footer is a necessary inclusion for all the features of the mod to work as intended, unfortunately
    Fillip Hannisdal
    Founder & Programming Director
    DragonByte Technologies http://www.DragonByte-Tech.com


    Please do not Private Message me with support requests or product questions. PMs are only for exchanging sensitive information (like FTP / AdminCP logins).
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    Please do not Private Message Decado with support requests or forum errors.

    When I say "Hotfix Released" it means you should re-download the product and re-upload the files.
    Like our products? Want to be notified on social media networks when we release updates or new products? Click the buttons below to Like us on Facebook, Follow us on Twitter and Follow us on Google+!
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  5. #5
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    I really don't know why they do this, but people who use Avast and possibly other antivirus or antimalware software can't access site. For them, site is completely blocked. Lucky for me, I have a topic that is pretty interesting to relatively small niche of people, so I received info that they can't access site with Avast on.

    For many people, they would just go elsewhere.

    I agree with you that this isn't fair and prudent from Avast to do something like this, but they do it. And worst thing is, this particular cookie doesn't come from my site directly, maybe indirectly, I don't know, but there always can be more cookies like this, that would block site for people with antivirus software.

    If you can, please find different way to provide same functionality, at the moment I must use other solution for EU cookie law. There also may be other sites suffering from same problem, even if they don't know it.
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  6. #6
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    Default

    Have you tried reporting this to them as a false positive?
    Fillip Hannisdal
    Founder & Programming Director
    DragonByte Technologies http://www.DragonByte-Tech.com


    Please do not Private Message me with support requests or product questions. PMs are only for exchanging sensitive information (like FTP / AdminCP logins).
    Please do not Private Message me with business related queries (refunds, complaints, feedback, etc). Decado is the person to PM for those issues.
    Please do not Private Message Decado with support requests or forum errors.

    When I say "Hotfix Released" it means you should re-download the product and re-upload the files.
    Like our products? Want to be notified on social media networks when we release updates or new products? Click the buttons below to Like us on Facebook, Follow us on Twitter and Follow us on Google+!
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  7. #7
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    Default

    I reported them that people have problem accessing my site with Avast. They said that I link site they consider problematic. I don't know that site, can't tell if it is, or isn't problematic. It may really be something of a problem. I don't know.
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  8. #8
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    Default

    Hello @Alan_SP,

    This ticket has now been closed with the status Not A Bug.

    We hope your issue or question has been addressed to your satisfaction. If not, please feel free to re-open it by clicking this link.

    If you have any further issues or questions, please feel free to start a new support ticket via the button at the top of every page.

    Thank you!
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