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Thread: Blank Newsletter


Forum: DragonByte Newsletter Professional Support (Private)

Questions & Answers for DragonByte Newsletter.

  1. #1
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    Default Blank Newsletter

    The latest newsletter that was sent today was completely blank.

    The one sent last week was ok.
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  2. #2
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    Default

    This is not an issue anyone else has replicated. Can you please clarify why you think a blank email was from this mod?
    Fillip Hannisdal
    Founder & Programming Director
    DragonByte Technologies http://www.DragonByte-Tech.com


    Please do not Private Message me with support requests or product questions. PMs are only for exchanging sensitive information (like FTP / AdminCP logins).
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    Please do not Private Message Decado with support requests or forum errors.

    When I say "Hotfix Released" it means you should re-download the product and re-upload the files.
    Like our products? Want to be notified on social media networks when we release updates or new products? Click the buttons below to Like us on Facebook, Follow us on Twitter and Follow us on Google+!
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  3. #3
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    Quote Originally Posted by Belazor View Post
    This is not an issue anyone else has replicated.
    I don't see what that has to do with anything.

    Quote Originally Posted by Belazor View Post
    Can you please clarify why you think a blank email was from this mod?
    The newsletter arrived in both my Outlook and Hotmail accounts completely blank and i mean blank. Nothing.

    I've forwarded you the email.
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  4. #4
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    Quote Originally Posted by attilio View Post
    I don't see what that has to do with anything.
    Well, if no-one else can replicate the issue then the problem exists solely with your forum, meaning the issue is most likely either a conflict between another modification you have installed, or an issue with your mail sending software on your server.

    Quote Originally Posted by attilio View Post
    The newsletter arrived in both my Outlook and Hotmail accounts completely blank and i mean blank. Nothing.
    Have you activated the mobile style in the vBulletin Options?
    Fillip Hannisdal
    Founder & Programming Director
    DragonByte Technologies http://www.DragonByte-Tech.com


    Please do not Private Message me with support requests or product questions. PMs are only for exchanging sensitive information (like FTP / AdminCP logins).
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    Please do not Private Message Decado with support requests or forum errors.

    When I say "Hotfix Released" it means you should re-download the product and re-upload the files.
    Like our products? Want to be notified on social media networks when we release updates or new products? Click the buttons below to Like us on Facebook, Follow us on Twitter and Follow us on Google+!
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  5. #5
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    Quote Originally Posted by Belazor View Post
    Well, if no-one else can replicate the issue then the problem exists solely with your forum, meaning the issue is most likely either a conflict between another modification you have installed, or an issue with your mail sending software on your server.
    This is quite possible as i have several of your mods installed now.

    Quote Originally Posted by Belazor View Post
    Have you activated the mobile style in the vBulletin Options?
    Mobile style was activated long ago, currently set to default.
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  6. #6
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    Can you try turning off the mobile style and see if this issue happens again, just in case there's a conflict with the mobile style?
    Fillip Hannisdal
    Founder & Programming Director
    DragonByte Technologies http://www.DragonByte-Tech.com


    Please do not Private Message me with support requests or product questions. PMs are only for exchanging sensitive information (like FTP / AdminCP logins).
    Please do not Private Message me with business related queries (refunds, complaints, feedback, etc). Decado is the person to PM for those issues.
    Please do not Private Message Decado with support requests or forum errors.

    When I say "Hotfix Released" it means you should re-download the product and re-upload the files.
    Like our products? Want to be notified on social media networks when we release updates or new products? Click the buttons below to Like us on Facebook, Follow us on Twitter and Follow us on Google+!
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    Blank Newsletter Send PM  

  7. #7
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    Hello @attilio,

    This ticket has now been closed with the status Cannot Reproduce.

    We hope your issue or question has been addressed to your satisfaction. If not, please feel free to re-open it by clicking this link.

    If you have any further issues or questions, please feel free to start a new support ticket via the button at the top of every page.

    Thank you!
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  8. #8
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    Default

    I've just received another blank newsletter from this mod.
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  9. #9
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    Default

    Can you try turning off the mobile style and see if this issue happens again, just in case there's a conflict with the mobile style?
    Fillip Hannisdal
    Founder & Programming Director
    DragonByte Technologies http://www.DragonByte-Tech.com


    Please do not Private Message me with support requests or product questions. PMs are only for exchanging sensitive information (like FTP / AdminCP logins).
    Please do not Private Message me with business related queries (refunds, complaints, feedback, etc). Decado is the person to PM for those issues.
    Please do not Private Message Decado with support requests or forum errors.

    When I say "Hotfix Released" it means you should re-download the product and re-upload the files.
    Like our products? Want to be notified on social media networks when we release updates or new products? Click the buttons below to Like us on Facebook, Follow us on Twitter and Follow us on Google+!
    0 0 0
     
    Blank Newsletter Send PM  

  10. #10
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    Default

    Hello @attilio,

    This ticket has now been closed with the status Cannot Reproduce.

    We hope your issue or question has been addressed to your satisfaction. If not, please feel free to re-open it by clicking this link.

    If you have any further issues or questions, please feel free to start a new support ticket via the button at the top of every page.

    Thank you!
    0 0 0
     
    Blank Newsletter Send PM  

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