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Thread: Lack of confirmation of Unsubscribe -> spam complaints


Forum: DragonByte Newsletter Professional Support

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  1. #1
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    Default Lack of confirmation of Unsubscribe -> spam complaints

    This feature has been requested before. It is the single major cause for continuing to look for alternatives.

    Problem: Your unsubscribe option in the newsletter toggles the user's status from subscribed to unsubscribed. However, the user is given no feedback. If he clicks again he resubscribes but again gets no feedback or confirmation.

    This is not a trivial problem. The user ends up believing the unsubscribe link doesn't work and consequently reports the email as spam (not in compliance with CANSPAM) and the forum ends up on blacklists as a result.

    Every couple of months, I have to go and plead with the blacklist databases to remove my IP from their blacklists, explaining that the newsletter is sent only to registered members who have the option of unsubscribing at any time with a link in every newsletter.

    It is imperative that the link takes them to some sort of confirmation page at the forum site. It does not have to be complex. It just has to say "You have been unsubscribed".

    This is a significant and urgent proble. Please implement it ASAP.
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    Internally in development, this product has been superseded by an update to vBMail that incorporates both the features of that mod and this mod.

    I believe this functionality has already been implemented in this new merged product, although I would need to check to be sure.

    It's not been released yet due to the logistical difficulties involved in making sure everyone who owns a current license of DB Newsletter gets this license replaced with a vBMail license. I'll see if I can escalate the process
    Fillip Hannisdal
    Founder & Programming Director
    DragonByte Technologies http://www.DragonByte-Tech.com


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    When I say "Hotfix Released" it means you should re-download the product and re-upload the files.
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    Default

    Any update on VBMail?
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    I've sent you a PM regarding this
    Fillip Hannisdal
    Founder & Programming Director
    DragonByte Technologies http://www.DragonByte-Tech.com


    Please do not Private Message me with support requests or product questions. PMs are only for exchanging sensitive information (like FTP / AdminCP logins).
    Please do not Private Message me with business related queries (refunds, complaints, feedback, etc). Decado is the person to PM for those issues.
    Please do not Private Message Decado with support requests or forum errors.

    When I say "Hotfix Released" it means you should re-download the product and re-upload the files.
    Like our products? Want to be notified on social media networks when we release updates or new products? Click the buttons below to Like us on Facebook, Follow us on Twitter and Follow us on Google+!
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    Hello @djbaxter,

    This ticket has now been closed with the status Implemented.

    We hope your issue or question has been addressed to your satisfaction. If not, please feel free to re-open it by clicking this link.

    If you have any further issues or questions, please feel free to start a new support ticket via the button at the top of every page.

    Thank you!
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