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Thread: Raffles Issues


Forum: DragonByte Raffles Lite Support

Support / Suggestions for DragonByte Raffles.
Click here to buy!

  1. #1
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    Default Raffles Issues

    Couple of issues with this.

    Cant see the pro forum after purchasing a 1 year on this product.

    Also after setting up it seems as though there is no option to buy a ticket. Tried with both the default points and credits but cannot see the enter raffle link on either page.

    Also got the following databse errors

    Database error in vBulletin 4.2.2:

    Invalid SQL:
    UPDATE vbdbtech_raffle_entry SET

    ### UPDATE QUERY GENERATED BY fetch_query_sql() ###
    `prize` = 'a:3:{s:9:"prizetype";s:6:"Payout";s:6:"amount";s: 4:"1000";s:10:"currencyid";s:1:"2";}',
    `prizedisplay` = '1000 Scudo'
    WHERE entryid =;

    MySQL Error : You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '' at line 6
    Error Number : 1064
    Request Date : Saturday, December 27th 2014 @ 01:31:39 PM
    Error Date : Saturday, December 27th 2014 @ 01:31:40 PM
    Script : http://************************cron.php?rand=1419687098
    Referrer : http://**********************raffle.php?categoryid=1
    IP Address :
    Username : Unregistered
    Classname : *************
    MySQL Version :
    Last edited by EasyEasy; 28th December 2014 at 02:59.
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  2. #2
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    I've added a potential hotfix for this to /dbtech/raffle/cron/draw.php
    Fillip Hannisdal
    Founder & Programming Director
    DragonByte Technologies http://www.DragonByte-Tech.com


    Please do not Private Message me with support requests or product questions. PMs are only for exchanging sensitive information (like FTP / AdminCP logins).
    Please do not Private Message me with business related queries (refunds, complaints, feedback, etc). Decado is the person to PM for those issues.
    Please do not Private Message Decado with support requests or forum errors.

    When I say "Hotfix Released" it means you should re-download the product and re-upload the files.
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  3. #3
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    Quote Originally Posted by Belazor View Post
    I've added a potential hotfix for this to /dbtech/raffle/cron/draw.php
    Thanks for the fix but it doesnt seem to have fixed this

    Also after setting up it seems as though there is no option to buy a ticket. Tried with both the default points and credits but cannot see the enter raffle link on either page.
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  4. #4
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    Make sure the user has enough Credits relevant to the entry cost, and also make sure the Start Date of the raffle has passed.
    Fillip Hannisdal
    Founder & Programming Director
    DragonByte Technologies http://www.DragonByte-Tech.com


    Please do not Private Message me with support requests or product questions. PMs are only for exchanging sensitive information (like FTP / AdminCP logins).
    Please do not Private Message me with business related queries (refunds, complaints, feedback, etc). Decado is the person to PM for those issues.
    Please do not Private Message Decado with support requests or forum errors.

    When I say "Hotfix Released" it means you should re-download the product and re-upload the files.
    Like our products? Want to be notified on social media networks when we release updates or new products? Click the buttons below to Like us on Facebook, Follow us on Twitter and Follow us on Google+!
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  5. #5
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    Quote Originally Posted by EasyEasy View Post
    Thanks for the fix but it doesnt seem to have fixed this
    Both of them are correct and still no link
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    Could you please create and PM me with a temporary FTP and AdminCP account?

    For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

    The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

    If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

    Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

    Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

    When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

    Thank you for helping us debug our products and allowing us to assist you, we appreciate it
    Fillip Hannisdal
    Founder & Programming Director
    DragonByte Technologies http://www.DragonByte-Tech.com


    Please do not Private Message me with support requests or product questions. PMs are only for exchanging sensitive information (like FTP / AdminCP logins).
    Please do not Private Message me with business related queries (refunds, complaints, feedback, etc). Decado is the person to PM for those issues.
    Please do not Private Message Decado with support requests or forum errors.

    When I say "Hotfix Released" it means you should re-download the product and re-upload the files.
    Like our products? Want to be notified on social media networks when we release updates or new products? Click the buttons below to Like us on Facebook, Follow us on Twitter and Follow us on Google+!
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  7. #7
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    Quote Originally Posted by Belazor View Post
    Could you please create and PM me with a temporary FTP and AdminCP account?

    For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

    The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

    If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

    Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

    Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

    When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

    Thank you for helping us debug our products and allowing us to assist you, we appreciate it
    All done. Thanks again
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  8. #8
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    Any update?
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  9. #9
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    I have been busy with spending time with my family for the Xmas/NY holiday, and travelling from said engagements. I will post back when I have an update
    Fillip Hannisdal
    Founder & Programming Director
    DragonByte Technologies http://www.DragonByte-Tech.com


    Please do not Private Message me with support requests or product questions. PMs are only for exchanging sensitive information (like FTP / AdminCP logins).
    Please do not Private Message me with business related queries (refunds, complaints, feedback, etc). Decado is the person to PM for those issues.
    Please do not Private Message Decado with support requests or forum errors.

    When I say "Hotfix Released" it means you should re-download the product and re-upload the files.
    Like our products? Want to be notified on social media networks when we release updates or new products? Click the buttons below to Like us on Facebook, Follow us on Twitter and Follow us on Google+!
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  10. #10
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    Update: The FTP information you have provided does not work, I am unable to connect to your server. Additionally, the AdminCP account does not have the Can Administer Raffles permission, so I am unable to inspect your configuration.

    However, I notice you are running Beta 1. Could you please update to the latest version (Beta 2 at the time of writing)? It's possible your issue has already been fixed by other changes
    Fillip Hannisdal
    Founder & Programming Director
    DragonByte Technologies http://www.DragonByte-Tech.com


    Please do not Private Message me with support requests or product questions. PMs are only for exchanging sensitive information (like FTP / AdminCP logins).
    Please do not Private Message me with business related queries (refunds, complaints, feedback, etc). Decado is the person to PM for those issues.
    Please do not Private Message Decado with support requests or forum errors.

    When I say "Hotfix Released" it means you should re-download the product and re-upload the files.
    Like our products? Want to be notified on social media networks when we release updates or new products? Click the buttons below to Like us on Facebook, Follow us on Twitter and Follow us on Google+!
    0 0 0
     
    Raffles Issues Send PM  

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